[Remote] Clinical Call Center Coordinator

Note: The job is a remote job and is open to candidates in USA. Sunrise Systems, Inc. is seeking a Clinical Call Center Coordinator for a leading Insurance Company. The role involves facilitating appointment scheduling for members, informing them about program benefits, and collaborating with internal teams for process improvement.ResponsibilitiesResponsible for facilitating the scheduling of appointments for members with the use of effective communication, technology, and customer service skillsResponsible for informing members regarding the program benefitsCollaborate with internal call center and HEDIS team regarding workflow process improvement, document management, and abstraction educationOther duties, as assignedSkillsMust have experience with inbound and outbound call center1-3 years of call center experienceExcellent oral and writing skillsCritical thinking skillsMust be organized with the ability to keep accurate notes and recordsDemonstrated ability to articulate goals, plan and implement processes, and meet deadlinesGood analytical skills and the ability to problem-solve creatively, objectively, and rapidlyExcellent organizational and interpersonal skillsOperational knowledge of managed care or healthcare plans, team members, and clinical staffAbility to work in a time-sensitive environmentProficient with computers, including Microsoft Office and data management systemsEnglish and Spanish bilingualExperience with HEDIS activity coordination and working with Managed, Acute, Provider Care environmentNCQA and HEDIS experienceBenefitsACA compliant medical coverage/dental insurance/vision insurance to all employees.Sick time benefits as required per State regulations.Company OverviewSunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. It was founded in 1990, and is headquartered in Edison, New Jersey, US, with a workforce of 501-1000 employees. Its website is http://www.sunrisesys.com.