[Remote] Clinical Application Support Analyst

Note: The job is a remote job and is open to candidates in USA. GuideIT is a US-based technology services company focused on providing value through technology alignment and optimization. They are seeking a Clinical Application Support Analyst to serve as the point-of-contact for Customer's end users, providing support for clinical applications and ensuring high-quality service delivery.ResponsibilitiesAct as an eCW Analyst on assigned Customer EHR department teamParticipate in any required Customer and GuideIT meetingsProvide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control proceduresUsing Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediateComplete assigned incidents, requests, and projects related to the eCW and related systemsAssist in creating, updating, and resolving issues with eCW vendorRecognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teamsEngage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and qualityOther duties as assignedSkillsThorough understanding of eCW and related 3rd Party Vendors applications3+ years of experience with implementation and/or support of eCWAbility to engage with customer team members at all levels (staff level to management)Understands, promotes, and demonstrates customer processes and proceduresAptitude for high productivity and efficiencyStrong communication and interpersonal skillsBachelor's DegreeIndustry-specific certification(s): Electronic Health Records - MEDITECH Systems CertificateBenefitsCompetitive payPerformance-based bonuses401KHealth, dental and vision insurance coveragePaid holidaysPaid time offCompany OverviewGuideIT was founded by a group of five experienced business leaders who helped pioneer the IT outsourcing business. It was founded in 2013, and is headquartered in Plano, Texas, USA, with a workforce of 201-500 employees. Its website is http://guideit.com.