[Remote] Clinical Account Manager

Note: The job is a remote job and is open to candidates in USA. SmithRx is a rapidly growing, venture-backed Health-Tech company focused on transforming the Pharmacy Benefit Management sector. The Clinical Account Manager will ensure the success and satisfaction of clients through pharmacy benefit analysis and clinical consultation, building strong relationships and providing proactive clinical recommendations.ResponsibilitiesCollaborates with clients and account managers to evaluate client’s clinical program goals, including generic dispensing rate improvements, implementation of utilization management programs, improvement in medication adherence rates, improvements in therapy gaps for key chronic disease states, formulary compliance targets, and HEDIS and NCQA measuresProvides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend managementComprehends and effectively explains formulary and clinical programs value proposition to clientsRecommend and implement clinical programs for clients to provide cost savings to clients and membersStays current with market trends and provides clinical market intelligence to clientsCommunicates drug information to clients and responds to plan-specific clinical inquiriesCollaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefitsAble to incorporate treatment and practice guidelines into client presentations including up-selling opportunitiesAnalyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departmentsSkillsBachelor's and Advanced Degree in Pharmacy, RPh or Pharm DCurrent and unrestricted Pharmacist license (any state)5+ years of experience working as a licensed pharmacist3+ years experience working in a client-facing role with external clients (beyond patients and prescribers) requiredExecutive-level communication (including developing & delivering formal presentations) and interpersonal skills, requiredAn obsession with customer experience and customer satisfactionA passion for solving difficult problems together in collaboration with the broader teamAbility to work independently as well as part of an extended, cross-functional teamSelf-driven, results-oriented work ethic with a positive outlookAbility to take initiative with little to no directionEmpathic communicator with a consultative approach, able to see things from other person's point of view3+ years working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferredBenefitsHighly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D InsuranceFlexible Spending Benefits401(k) Retirement Savings ProgramShort-term and long-term disabilityDiscretionary Paid Time OffPaid Company HolidaysWellness BenefitsCommuter BenefitsPaid Parental Leave benefitsEmployee Assistance Program (EAP)Well-stocked kitchen in office locationsProfessional development and training opportunitiesCompany OverviewSmithRx is reinventing PBMs with modern technology, client alignment, and 100% transparency. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://www.smithrx.com.