[Remote] Clinic Growth Manager

Note: The job is a remote job and is open to candidates in USA. Vetcove is modernizing the future of veterinary software and the pet parent healthcare experience. As a Clinic Growth Manager, you will design and manage programs to engage and grow veterinary clinics while leveraging data and community initiatives to maximize platform value.ResponsibilitiesDesign and manage a clinic community program including newsletters, referral programs, peer spotlights, and online engagement initiativesDevelop and run clinic-focused seminars and educational webinars on topics like in-platform best practices, successful workflows, and platform updatesDevelop best practice playbooks, how-to guides, and self-serve resources that help clinics maximize platform valueLead best practice sessions to share learnings, tips, and platform updatesAnalyze usage trends, sales patterns, and platform engagement to identify underperforming clinics and build targeted re-engagement plansMonitor key health metrics across the platform to flag at-risk accounts before churn becomes a riskAct as a feedback loop between clinics and the product team: know what clinics need and advocate for itLeverage AI tools and partnership with the data team to build and maintain dashboards to track clinic health, engagement, and growth metricsPrepare regular business reviews with data-driven insights for internal stakeholdersSkillsBachelors Degree3–5 years of experience in Community Engagement, Growth Marketing, Customer Success, Account Management, or a client-facing role, ideally in a SaaS or technology companyA track record of driving measurable growth outcomes across a large customer baseComfort with data: You can pull a report, spot a trend, and translate it into actionExperience building or contributing to community programs, event coordination, or customer education initiativesA natural communicator who can hold a room in a seminar, build trust in a 1:1, and write a newsletter people actually readHighly organized with the ability to manage multiple programs and initiatives simultaneouslyComfortable shifting between program-level thinking and direct clinic conversations when the situation calls for itSkilled at translating user feedback and behavioral data into program decisionsExperience in veterinary, healthcare, or life sciences is a strong plus but not requiredFamiliarity with Salesforce, HubSpot, or similar CRM toolsExperience with customer health scoring or churn prediction frameworksPrior experience in a high-growth startup environmentBenefits100% remote within the USAMedical, Dental, and Vision InsuranceAutomatic 401k contributionEmployee referral programAt home office set upBi-annual company retreatsOpen vacation policyEquityMonthly team eventsCompany OverviewVetcove is the largest B2B veterinary marketplace, enabling veterinary hospitals to compare and buy supplies from all of their vendors. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.vetcove.com/.