[Remote] Client Success Specialist

Note: The job is a remote job and is open to candidates in USA. Cohere Health is a company that delivers AI-powered solutions to improve payer-provider collaboration and streamline access to quality care. They are seeking a Client Success Specialist to support the Client Success Manager and enhance client relationships through administrative support, data analysis, and process improvement initiatives.ResponsibilitiesAssist the Client Success Manager with day-to-day activities including email correspondence, follow-ups, ticket tracking, meeting notes, and general administrative supportManage the client-facing inbox: triage incoming emails, respond to inquiries, escalate issues when necessary, and ensure timely resolution of all client needsMonitor and manage client-submitted support tickets through to resolution, coordinating with relevant internal teams as neededAnalyze client data and key metrics to generate insights that support both internal decision-making and client-facing initiativesLead and support Client Success Managers on cross-functional projects, including external communication strategy, implementation support, training material development, and acting as a liaison with internal teamsProactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or servicesSkills1-3+ years in a role supporting account management, client success, or a similar roleHealthcare domain experience is requiredDirect experience working with health plans is requiredProven expertise in administrative support, cross-functional collaboration, and project management supportStrong skills in communication, troubleshooting, organization, and the ability to adapt and remain flexible in a fast-paced environmentMust be passionate about contributing to a culture that values consistent delivery of a proactive, supportive, and partner-oriented experienceDemonstrated success in expanding skill sets through hands-on experience in unfamiliar areas, showing adaptability and initiativeProject management skills, including planning, execution, and cross-functional coordinationBachelors degree in related fieldFamiliarity with Salesforce, Confluence, JIRA and Google Suite a plusBenefitsMedical, dental, vision, life, disability insurance, and Employee Assistance Program401K retirement plan with company match; flexible spending and health savings accountUp to 184 hours (23 days) of PTO per year + company holidaysUp to 14 weeks of paid parental leavePet insuranceCompany OverviewCohere Health is a SaaS company that focuses on improving the efficiency and effectiveness of healthcare delivery. It was founded in 2019, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://coherehealth.com.



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