[Remote] Client Success Manager, DoorDash for Business

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company focused on empowering local economies. The Client Success Manager will work with a diverse client base to ensure a seamless onboarding experience, advocate for customer needs, and drive success for corporate customers using DoorDash for Business services. Responsibilities • Drive cross-functional engagement to ensure a best-in-class onboarding experience. • Serve as Customer Advocate by representing the customer’s voice for our product, growth, operations, and leadership teams. • Help shape the vision and strategy for our customers' implementation at DoorDash for Business. • Set our customers up for success, driving enrollment and activation for a meaningful impact on gross revenue. • Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies. • Join our highly motivated team at a time of rapid growth and exciting scale initiatives. Skills • 4+ years of implementation or customer-facing project management, preferably with a focus on strategic/enterprise-level accounts. • Demonstrate a bias for action and are able to thrive in a fast-paced, constantly changing work environment. • Customer-obsessed with a track record of uncovering the customer’s 'why'. • Act like an owner, taking accountability for project success and customer outcomes. • Operate at the lowest level of detail to deliver thorough, meticulous and highly actionable project plans to anticipate and resolve issues quickly. • Aim to achieve 1% better every day. Have a natural desire to improve upon existing processes and to build process where none currently exist. Benefits • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off • Paid sick leave in compliance with applicable laws • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program Company Overview • DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • DoorDash has a track record of offering H1B sponsorships, with 426 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job