[Remote] Client Success and Creative Coordinator

Note: The job is a remote job and is open to candidates in USA. Starnes Media is a Birmingham-based media company serving hyperlocal communities with award-winning journalism and innovative marketing solutions. They are seeking a Client Success and Creative Coordinator to manage client retention and ad creative production, ensuring every client feels valued and their advertising performs effectively.ResponsibilitiesTrack, report on, and directly impact client retention metricsBe the operational point person for client value deliveryOwn the client creative health dashboardProactively contact every client in yellow or red status to seek solutions to turn the client health to greenLead the new client onboarding callOwn client recognition and engagement touchpointsDesign quarterly ad campaigns for clients proactivelyProduce all ad creative: new designs, refreshes, and production-ready files for every publicationApply advertising fundamentals to every adBuild and maintain a library of ad templates by categoryProduce spec ads for prospect meetingsSupport the transition to agentic ad design, working with our technical team to build AI-assisted creative production workflowsReport weekly: clients contacted, client creative health dashboard status and trends, onboarding calls completed, ads produced segmented by category, and clients at retention riskSkillsStrong graphic design skills and experience producing ad creative for print and digitalA solid understanding of advertising fundamentals: headlines, offers, imagery, simplicity, calls to action, and what makes an ad actually generate responseThe ability to work fast with templates, swapping logos, photos, offers, and copy to produce client-ready ads efficientlyA proactive mindset. You reach out to clients with ideas, not just wait for requestsComfort with, or strong willingness to learn, AI design tools and templated production systemsStrong interpersonal skills and the confidence to communicate directly with business owners about their marketingAn understanding that ad creative is a retention tool, not just a production taskThe ability to build and maintain a tracking system for client creative healthPride in producing high-volume, high-quality work consistentlyBenefitsPaid time offBlue Cross Blue Shield Medical/Dental/VisionLife/Disability insurance401(k)Company OverviewStarnes Media is a local marketing specialist that provides hyperlocal publications, content, and digital marketing services. It was founded in 2008, and is headquartered in Homewood, Alabama, USA, with a workforce of 11-50 employees. Its website is https://www.starnesmedia.com/.



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