[Remote] Client Services Specialist

Note: The job is a remote job and is open to candidates in USA. Planet Depos is a company focused on client services, and they are seeking a Client Services Specialist to ensure smooth operations and maintain excellent client interactions. The role involves managing client communications, resolving issues, and ensuring timely delivery of services while providing exceptional customer service.ResponsibilitiesField all post-job client and reporter-related phone calls and emails, ensuring prompt and professional responsesMonitor the production table and rush board, prioritizing jobs according to due dates to ensure timely deliveryInvestigate client issues and billing-related disputes, addressing concerns and working to achieve positive resolutionsProvide clients and the production department with estimated transcript/job costs, ensuring transparency and clear communicationReview and track final transcript files received from reporters, ensuring accuracy and timely deliveryEnter comprehensive job updates and notes in Reporter Base, ensuring all changes or progress are well-documented and easily accessibleMaintain accurate case, firm, and contact notes in Reporter Base, ensuring the latest information is always available for referenceAssist in the translation process by responding to inquiries, assigning resources, and ensuring smooth production flowPerform other duties as assigned to support the team and maintain seamless client service operationsSkillsBachelor's degree or equivalent experience in an office or customer service environment preferredExceptional written and verbal communication skills, with the ability to effectively interact with clients and team membersStrong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with CRM systems or other customer service software is a plusComfortable with basic mathematics and data analysis tasksHigh attention to detail with the ability to maintain accuracy in a fast-paced environmentStrong problem-solving abilities and a methodical approach to handling complex customer inquiries or issuesProven experience delivering exceptional customer service, with a strong focus on client satisfaction and retentionAbility to manage multiple tasks simultaneously and prioritize effectivelyCollaborative mindset with the ability to work well in a team environment while also taking initiativeBenefitsMedicalDentalVisionVoluntary Term Life InsuranceVoluntary Long Term DisabilityPTOPaid Holidays401(k)Employee Assistance Program (EAP)Company OverviewPlanet Depos is a legal services company specializing in court reporting, videography, and video conferencing services. It was founded in 2008, and is headquartered in Washington, District of Columbia, USA, with a workforce of 201-500 employees. Its website is http://planetdepos.com.



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