[Remote] Client Services Representative

Note: The job is a remote job and is open to candidates in USA. American Financial Management, Inc. is a leading commercial collection agency dedicated to providing exceptional debt recovery services. They are seeking a detail-oriented and service-driven Client Services Coordinator to support client relationships through daily communication and administrative execution. Responsibilities Client communication and support Collector support (disputes, documents, settlements, etc.) Client portal and account setup Internal coordination and data accuracy Pull documentation from client portal Skills 1-3 years of experience in collections, client services in a collection environment Familiarity with disputes, documentation, and account-level client requests Experience working with client portals, CRMs, or collection software Exceptional communication skills with the ability to interact confidently with C-suite stakeholders Experience handling client contract terms, fee structures, service-level expectations Strong written communication skills with a professional, client-focused tone Excellent organizational skills and attention to detail Ability to manage multiple requests and deadlines in a fast-paced environment Working understanding of collection terminology and workflows Problem-solving mindset with the ability to follow defined processes Proficiency in Microsoft Office (outlook, excel, work) and internal collection systems Benefits Competitive salary Health, dental, and vision insurance Flexible paid time off and holidays Life insurance AD&D insurance 401K profit sharing Company Overview AFM collects for your business. We're a B2B collection agency focused on commercial debt recovery. It was founded in 1964, and is headquartered in Rosamond, Illinois, USA, with a workforce of 51-200 employees. Its website is