[Remote] Client Services Project Manager- Dental Industry

Note: The job is a remote job and is open to candidates in USA. Five Lakes Dental Practice Solutions is a company that assists dental practices with insurance strategies. They are looking for a Client Services Project Manager to manage client projects, ensuring timely delivery and coordination between clients and internal teams.ResponsibilitiesManage a portfolio of client projects from kickoff to completion including credentialing, PPO management and analysis, TIN changes, and contract negotiationsServe as the primary point of contact for your clients, providing bi-weekly (or weekly) project status updates and leading kickoff and milestone meetingsCoordinate cross-functionally with Account Managers to ensure every project has what it needs to move forward (and speak up when it doesn't)Track project activities, timelines, and deliverables in Zoho ProjectsCommunicate clearly and professionally via phone, email, and video with clients who range from office managers to executive leadership teamsUse Excel to organize data and support client-specific reporting needsSkills1-3 years of demonstrated ability in managing multiple projects simultaneously, independently, and under shifting deadlinesExperience using project management or CRM software (Smartsheet, Asana, Monday.com, Salesforce, HubSpot, or similar)Strong verbal communication skills and being comfortable leading client calls, having direct conversations, and keeping people accountable in a professional, relationship-first wayProficiency in Microsoft ExcelSelf-starter mindset- you own your work and your outcomes, and you don't wait to be told what to doAdaptability- you're okay operating in environments where not every process is fully documented yet, and you see that as an opportunity rather than a problemBackground in healthcare, dental, insurance, or credentialingBachelor's degree in Project Management, Communications, or a related fieldBenefitsMedical, Dental, and VisionHealth Savings AccountLife InsuranceDisability Insurance401k and employer match25 paid days off between PTO and HolidaysRemote Work EnvironmentCompany OverviewLehigh County Authority is a government organization that offers water supply, wastewater utilities, hauler, sewer, and customer services. It was founded in 1966, and is headquartered in Allentown, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.lehighcountyauthority.org.