[Remote] Client Services Escalation Analyst
Note: The job is a remote job and is open to candidates in USA. Epiq is a company that contributes to complex, global legal outcomes, fostering a values-driven community. They are seeking a Client Services Escalation Analyst responsible for managing customer escalations, ensuring customer satisfaction, and providing critical thinking and problem-solving support.ResponsibilitiesManage customer escalations and ensure customer satisfactionProvide critical thinking and problem-solving supportCommunicate effectively with clients and team membersMaintain professional etiquette and organizational abilitiesSkillsBachelor's degree in business, Management, or a related field3-5 years of experience in client services or a related roleCommunicationCritical ThinkingCustomer Relationship Management (CRM)Independent JudgmentProblem SolvingProfessional CollaborationCustomer Service CertificationCRM CertificationCritical Thinking CertificationBenefitsClick [here](https://flimp.live/MyEpiqBenefits) to learn about Epiq's Benefits.Company OverviewEpiq Systems provides legal process outsourcing (LPO) services in the United States and internationally. It was founded in 1988, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.epiqglobal.com/.