[Remote] Client Service Coordinator

Note: The job is a remote job and is open to candidates in USA. Guidepoint is a leading research enablement platform designed to advance understanding and empower clients’ decision-making processes. The Client Service Coordinator will oversee administration within the client service team, including scheduling consultations and managing client requests.ResponsibilitiesResponsible for scheduling bulk telephone consultations for client service teamsManage multiple client organization requests and respond within a timely mannerCoordinate with advisors and clients to confirm telephone consultationsLeave messages and follow up with Advisors to expedite scheduling projectsMaintain an updated status of client telephone consultationsQualify Advisors via questionnaire to confirm if they are appropriate for consultationsFollow multiple work streams to help Project Managers organize client requests and track progress on projectsAssist with ad-hoc requestsSkills1-3 years of previous work experience dealing in a high call volume environmentWork authorization requiredAttention to detail and excellent follow-up skills requiredStrong aptitude for developing systems of organizationExcellent time management skills and able to multi-taskAbility to work as part of a team and independentlyExcellent sense of urgency and responsivenessBenefits15 PTO Days, 10 legal holidays, and 5 sick daysComprehensive Medical, dental, and vision plans10% 401(k) match, life insurance, paid time-off and parental leave plansCommuter benefits and a corporate gym rateDevelopment opportunities through the LinkedIn Learning platformFriday happy hour, “Summer Fridays”, and free snacksCasual work environment, team building, and other social eventsOption to be full-time remoteCompany OverviewGuidepoint is a leading expert network which connects business decision-makers and researchers with independent subject matter experts It was founded in 2003, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.guidepoint.com.



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