[Remote] Client Relations Account Executive III - Remote

Note: The job is a remote job and is open to candidates in USA. LoanCare is one of the top providers in the mortgage services industry, seeking a Client Relations Account Executive III to enhance client satisfaction and manage key relationships. The role involves overseeing client interactions, resolving inquiries, and ensuring effective communication to maintain high service standards.ResponsibilitiesResponsible for interacting, managing and maintaining all aspects of the Client and/or Investor and Insurer (combined, known as “Agencies”) relationshipResponsible for all aspects of Client/Agency satisfaction by ensuring comparisons are done month-to month, escalated issues are brought to attention of manager, suggested solutions are provided, meeting follow up is documented, etcServe as a main point of contact for all Client/Agency inquiries, questions and concernsUnderstand each Client’s/Agency’s business and is able to speak about all aspects of servicing and understands the industry and best practicesResponsible for all training and implementation for new staff members within Client’s/Agency’s shopUtilizes all resources internally and externally (i.e., agency guides, HUD, etc.) to keep abreast with industry news and changes affecting Client/AgencyProvides a monthly business review for Client/Agency on trends, SLA’s, etcResearches, resolves, and reports Client/Agency problems and inquiries and ensures timely responses back to the ClientEnsures timely updates provided to Client/Agency or representative through final problem resolution or completion of Client/Agency deliverableEvaluate and assess reports for trending and tracking client concerns/inquiries, and response time to Clients/AgenciesCoordinates and conducts proactive Client/Agency conference calls and meetings – for all functional areas with proposed agenda to ensure preparedness for meeting and follow up/final resolutionMakes recommendations to change process, procedures and management controls based on results of problem research and the final solution to Client/Agency raised issues and concernsMaintain a thorough knowledge of policies and tools to effectively answer the majority of Client/Agency inquiries without assistanceAssist other team members as needed due to volume spikesAll other duties as assignedSkillsHigh School Diploma or equivalent required5+ years of experience in mortgage servicing or mortgage banking5+ years of customer service experienceStrong knowledge of the mortgage industry; agency and insurer experience requiredStrong knowledge of GSE, HUD, VA and GNMA guidesStrong knowledge of Default and industry experience preferredStrong knowledge of LPS/MSP SystemsStrong knowledge of Microsoft Suite applications and systems (i.e., Excel and PowerPoint)Strong negotiation and mediation skills, to structure a negotiation that serves the best interests of LoanCareStrong relationship or vendor/client management and communication skillsStrong analytical, problem solving, research, interpretive and decision-making skillsDetail oriented with the ability to successfully manage multiple priorities and meet deadlinesAbility to work in fast paced environmentAbility to travel to Client/Agency and/or LoanCare site locationsAbility to communicate and work with all levels of management and senior executivesAbility to meet client, department and investor standards with regard to job knowledge, quality, efficiency, initiative, teamwork, customer service, productivity and overall performanceStrong knowledge of Default and industry experience preferredBenefitsOptional medical, dental, vision, life, and disability insurancePaid holidays, vacation, and sick leaveFidelity National Financial matching 401(k) and employee stock purchase plansAccess to mental health resources, including freeCalmmemberships, and initiatives that promote physical and emotional well-beingPrograms that celebrate achievements and milestonesEnjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to atuition reimbursement programthat supports your continued education and professional growth.Flexibility to work remotely, while staying connected through virtual engagementWe provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.Company OverviewLoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. It was founded in 1983, and is headquartered in Virginia Beach, VA, US, with a workforce of 1001-5000 employees. Its website is http://www.loancareservicing.com.