[Remote] Client Relations Account Executive II

Note: The job is a remote job and is open to candidates in USA. LoanCare is a leading full-service mortgage loan subservicer, dedicated to delivering excellence to banks, credit unions, and homeowners. The Account Executive II will oversee client relationships, ensuring satisfaction and addressing inquiries while training new staff and providing insights on industry changes.ResponsibilitiesOversee and maintain all aspects of the client relationshipMaintain client satisfaction by ensuring comparisons are done month-to month, escalated issues are brought to attention of manager, suggested solutions are provided, meeting follow up is documented, etcServe as main point-of-contact for client inquiries and concernsUnderstand each client’s business; speak about all aspects of servicing; understand the industry and best practicesTrain and implement new staff members within client’s shopUtilize resources internally/externally (e.g., agency guides, HUD, etc.) to stay informed on industry news and changes affecting clientProvide monthly business review for client on trends, SLAs, etcResearch, resolve, and report client problems and inquiries; ensure prompt responses to clientEnsure prompt updates to client or representative through final problem resolution/completion of client deliverableEvaluate and assess reports for trending and tracking client concerns/inquiries and response times to clientsAll other duties as assignedSkillsHigh School Diploma or equivalent3+ years of experience in mortgage servicing or mortgage banking3+ years of customer service experienceProficient knowledge of LPS/MSP systemsProficient knowledge of Microsoft Office applications and systems (e.g., Excel, PowerPoint)Proficient negotiation and mediation skillsProficient vendor/client management and communication skillsProficient analytical, problem-solving, research, interpretive, and decision-making skillsDetail-oriented with the ability to successfully manage multiple priorities and effectively meet deadlinesAbility to work in a fast-paced environmentKnowledge of GSE, HUD, VA, and GNMA guidesMortgage default experienceBenefitsOptional medical, dental, vision, life, and disability insurancePaid holidays, vacation, and sick leaveFidelity National Financial matching 401(k) and employee stock purchase plansAccess to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-beingPrograms that celebrate achievements and milestonesEnjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growthFlexibility to work remotely, while staying connected through virtual engagementWe provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.Company OverviewLoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. It was founded in 1983, and is headquartered in Virginia Beach, VA, US, with a workforce of 1001-5000 employees. Its website is http://www.loancareservicing.com.