[Remote] Client Relations Account Executive I - Remote

Note: The job is a remote job and is open to candidates in USA. LoanCare is one of the top providers in the mortgage services industry, seeking a Client Relations Account Executive I to join their team. The role involves maintaining client relationships, resolving inquiries, and ensuring effective communication between clients and internal teams.ResponsibilitiesMaintain a pipeline of client requestsDevelop and understand each client’s business rules, type of business, and goalsResearch, resolve, and report client problems and inquiries; ensure prompt responses by partnering with internal/external business partners to meet client’s needsWork closely with Client Relations Account Executive II and III to ensure proper level of support to portfolios is providedProvide process gaps or portfolio trends to management for tracking and resolutionEnsure all inquiries are documented, process gaps are identified, and escalated issues are presented to the manager with suggestions, ideas, and solutionsMaintain a thorough knowledge of policies and tools to effectively answer most client inquiries without assistanceAssist other team members during volume spikes as neededAll other duties as assignedSkillsHigh School Diploma or equivalent requiredStrong negotiation and mediation skillsStrong relationship or vendor/client management and communication skillsStrong analytical, problem-solving, research, interpretive, and decision-making skillsDetail-oriented with the ability to successfully manage multiple priorities and meet deadlinesAbility to work in a fast-paced environmentAbility to meet client, department, and investor standards in knowledge, quality, efficiency, initiative, teamwork, customer service, productivity, and overall performance1+ year of experience in mortgage servicing or mortgage banking preferred1+ year of customer service experience preferredKnowledge of LPS/MSP Systems preferredKnowledge of Microsoft Office applications and systems (e.g., Excel, PowerPoint)BenefitsOptional medical, dental, vision, life, and disability insurancePaid holidays, vacation, and sick leaveFidelity National Financial matching 401(k) and employee stock purchase plansAccess to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-beingPrograms that celebrate achievements and milestonesEnjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.Flexibility to work remotely, while staying connected through virtual engagementWe provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPSCompany OverviewLoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. It was founded in 1983, and is headquartered in Virginia Beach, VA, US, with a workforce of 1001-5000 employees. Its website is http://www.loancareservicing.com.