[Remote] Client Project Manager Ops - West

Note: The job is a remote job and is open to candidates in USA. Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering a comprehensive platform for the modern workforce. The Client Project Manager will own and execute critical projects for Paylocity’s largest clients, engaging with various stakeholders to resolve business challenges and ensure client satisfaction.ResponsibilitiesEfficiently manage projects using a combination of Microsoft OneDrive, Microsoft SharePoint, and TaskrayDefine project scope, develop project plans and track and report out on progressGain an understanding of typical client business challenges and objectives and map Paylocity features/benefits to address these needsResolve a range of operational issues which impact regular Paylocity system usage on behalf of the clientProvide exceptional customer service to internal and external clientsPartner with necessary internal stakeholders to accomplish projects timelyDevelop strong internal relationships with Sales, Client Services, and other Paylocity divisions to drive solutions that improve client satisfaction and meet client expectationsPartner with Client Services Manager, Executive Account Manager, & Client Service Director to coordinate internal and external client teams to ensure that major project objectives are clear, roles and responsibilities are assigned, and timelines are met. Report ongoing progress to client's senior leadershipAssist with quarterly business review process for each client in partnership with large client leadersIdentify any roadblocks on the projects & propose risk mitigation strategiesIdentify HR, Finance, and/or IT opportunities and efficiencies that can be solved with Paylocity products or HCM solutionsServe as a strong advocate for clients by representing their needs and requirements to internal stakeholders. Provide feedback to the relevant teams on client preferences, feature requests, and market trends and see through executionIdentify opportunities for automation, product, and process improvementLead client calls to report on project task deliverablesPosition will require travel to client up to 50%Stay updated on industry trends, regulations, and best practices related to human resources, payroll, and benefits administration. Share relevant insights and knowledge with clients to help them stay ahead in their respective industriesOther duties as designated by Client Services DirectorSkillsBachelors degree or equivalent education and experience required5-7 years project management or technical account management experience requiredPrevious client services & client-facing experience requiredExcellent Project and Time Management skills requiredAbility to multi-task and frequently change prioritiesAdvanced skill set in Microsoft Excel (Vlookup, etc.)Ability to convey information clearly and persuasivelyExcellent soft skills to interact with C-Level executivesAbility to influence stakeholders without authority to get deliverables completedPrevious HCM or payroll service bureau experience strongly preferredProven system knowledge on majority of Paylocity HCM suite preferredPrevious experience with product training and instructional design preferredBenefitsMedical, dental, vision, life, disability, and a 401(k) matchPerks that support you, your family, and your financesCareer developmentAnnual bonusRestricted stock unit grant based on individual performanceFully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirementsCompany OverviewPaylocity is a provider of cloud-based payroll and human capital management (HCM) software solutions. It was founded in 1997, and is headquartered in Schaumburg, Illinois, USA, with a workforce of 5001-10000 employees. Its website is http://www.paylocity.com.