[Remote] Client Project Manager - IntelliScript (Remote)

Note: The job is a remote job and is open to candidates in USA. Milliman is a respected consultancy that develops data-driven, software-as-a-service products for clients in insurance, health IT, and life sciences. The Client Project Manager will support the strategic and day-to-day activities related to Irix, collaborating with various internal departments and clients throughout the product implementation process.ResponsibilitiesManage several concurrent projects of varying complexityIndependently lead client implementations and studies of Irix, taking on projects and tasks as neededServe as a liaison between technical and non-technical departments to ensure all targets and requirements are metBecome a subject matter expert in our process and communicate effectively with clients on technical subjectsGather required data from end-users to evaluate objectives, goals, and scope to create technical specificationsMaintain open communication with clients and internal teamsProactively address customer issues, and “own” the resolutionDevelop detailed project plans and timelinesCoordinate resourcesSchedule and facilitate meetings and presentations, balancing multiple internal and external calendarsConduct product demonstrationsRespond to client inquiries via phone and emailManage all internal and external project-related documentation with the utmost accuracyDedicate the time needed to answer client needs, including odd hours when necessaryDemonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, and continually improvingSkillsCompleted Bachelor's degree in any field4 - 10 years of professional experience in Project ManagementPMP certificationProven track record of managing projects and success in building customer relationshipsFamiliarity with Excel: pivot tables, complex formulas, importing/exporting data from various sources, sorting/filtering, etcGenerative AI experience to increase efficiency (e.g. Copilot, Gemini, ChatGPT, Claude)Use generative AI or other technology to improve operations processes – complete work and simultaneously improve the processes and create or update documentation as neededProficient in MS Outlook, Word, and PowerPointExceptional communication skills: articulate and professional when speaking with clients as well as with colleagues, at all organizational levels, and via all mediums (phone, email, Teams, etc.)Change management: embraces change as an opportunity for continuous learning and a catalyst for driving team progressLeading others: coach, mentor, and motivate others to meet the organization's goals; provide an inclusive and positive team environment that fosters positive and constructive feedback, recognition, leadership, and personal and professional developmentAnalytical thinking: ability to tackle a problem by using a logical, systematic, sequential approach to generate sensible, realistic, practical solutions to problemsAttention to detail: verify important details, ensure there are no surprises or gaps in needed informationCreativity: generate new approaches to problems or innovations to established approaches; think and look outside the boxProblem solving and adaptability: exhibit a resilient, solution-driven mindset with the conviction to take on challenges of any size, move quickly from problem to action, and adapt effectively as priorities evolveData analysis: analyze data to draw conclusions and identify cause-and-effect relationships to support leadership decisions and recommend a course of action or solve organizational issuesInitiative: identify a problem, obstacle, or opportunity and take appropriate action to address current or future problems or opportunities; begin and follow through with a plan or taskTechnical knowledge: Independently troubleshoot complex issues using product knowledge, available resources, and toolsCustomer centricity: Identify and address customer needs, using problem-solving skills to find effective solutions and deliver valueRelevant continued education and/or advanced degree(s)Experience with Jira and ConfluenceExperience in software-as-a-service, actuarial science, and/or insurance underwriting industryBenefitsMedical, Dental and Vision – Coverage for employees, dependents, and domestic partnersEmployee Assistance Program (EAP) – Confidential support for personal and work-related challenges401(k) Plan – Includes a company matching program and profit-sharing contributionsDiscretionary Bonus Program – Recognizing employee contributionsFlexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expensesPaid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basisHolidays – A minimum of 10 paid holidays per yearFamily Building Benefits – Includes adoption and fertility assistancePaid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteriaLife Insurance & AD&D – 100% of premiums covered by MillimanShort-Term and Long-Term Disability – Fully paid by MillimanCompany OverviewMilliman is a risk management, benefits, and technology firm that offers insurance and retirement services. It was founded in 1947, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.milliman.com.Company H1B SponsorshipMilliman has a track record of offering H1B sponsorships, with 36 in 2025, 18 in 2024, 21 in 2023, 29 in 2022, 23 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.