[Remote] Client Program Manager (Florham Park, NJ) - Telecommuting Permissible

Note: The job is a remote job and is open to candidates in USA. A.P. Moller - Maersk is a global leader in logistics and services, seeking a Client Program Manager to collaborate with sales and account teams. The role involves managing client relationships, ensuring service execution, and driving customer satisfaction through various performance metrics and initiatives.ResponsibilitiesCollaborate with sales and account teams to build joint account strategies, roadmaps, and growth initiativesLead global and regional operational client teams (Customer Experience, Delivery, and other business units) to ensure consistent service executionManage key customer stakeholder relationships and internal stakeholder engagement plansDrive customer satisfaction through KPIs, Net Promoter Score (NPS), and Voice of the Customer programsIdentify and convert Value Creation ideas into initiatives that benefit both customer and companyEnsure customer KPIs are aligned with expectations and Service Level AgreementsManage escalations and hold teams accountable to mitigate risks to business retentionOversee operational deliverables such as Monthly and Quarterly Business ReviewsConduct meetings on performance, strategy, projects, and growth plansUpdate and maintain Standard Operating ProceduresSupport capability building, knowledge sharing, and lead initiatives within Customer Program ManagementSkillsBachelor's degree or foreign equivalent in Business Administration or a related fieldFive years (60 months) of experience in the job offered or in any position in which the required experience was gainedFive (5) years of work experience with operational management using business improvement and lean tools including RACI matrix, 5Whys, Fishbone Diagram, Failure Mode and Effects Analysis, Value Stream Mapping, Visual Kanban board, data analytics, and automation on invoice repetitive checksFive (5) years of work experience in risk management including identifying risk of potential business loss, transportation delays, regulatory changes, and IT and Cyber incidentsFive (5) years of work experience conducting cross-team collaboration with logistics, IT, global operations, and finance teams for shipment routing and rerouting, ERP system integration, ensuring compliance documentation is maintained, and invoice monitoring and optimizationFive (5) years of work experience using Power BI and Excel to create KPI dashboards to support business reviews, for customer SLAs tracking, revenue flow optimization, and monitor on-time delivery with root-cause analysis of issuesFive (5) years of work experience using Scenario modeling to quantify financial impact of shipping delays and proposing contingency plans and escalation processesCompany OverviewA.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. It was founded in 1904, and is headquartered in Copenhagen, Hovedstaden, DNK, with a workforce of 10001+ employees. Its website is http://www.maerskline.com.