[Remote] Client Operations Project Manager

Note: The job is a remote job and is open to candidates in USA. CPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions. The Digital Client Operations Project Manager is responsible for managing the intake, onboarding, and implementation readiness of customer projects, ensuring structured processes and smooth transitions from onboarding into execution.ResponsibilitiesManage project intake and onboarding by defining requirements, capturing necessary data, and ensuring projects are properly structured prior to implementationEnforce implementation readiness standards, including required inputs, documentation, and approvals before projects beginDesign and maintain system-based project workflows (Smartsheet, HubSpot, NetSuite) to support scalable and consistent processesPartner with Client Success, Implementation, and Digital teams to align ownership and ensure effective project handoffsSupport a structured, professional customer onboarding experience through standardized tools and communication methodsEstablish and track key onboarding and implementation readiness metrics to measure success, identify gaps, and drive continuous improvementContinuously improve onboarding and readiness processes based on performance, volume, and evolving business needsSupport cross-functional initiatives related to onboarding, implementation readiness, and lifecycle process improvements as neededSkillsBachelor's degree in Business Administration, Information Systems, Finance, or a related field preferred. Equivalent professional experience may be considered5+ years of experience in project management, onboarding, implementation, or operations with demonstrated success in building and improving workflows and systems in a cross-functional environmentProject Management Professional (PMP) certification requiredExperience in the financial services, payments, fintech, or banking industry, with familiarity in payment card programs, EMV, or related customer onboarding processes preferredStrong ability to design scalable processes and implement system-driven solutions that improve efficiency, accuracy, and consistencyExperience working within platforms such as Smartsheet, HubSpot, NetSuite, or similar systems. Ability to build workflows, enforce required inputs, and drive system adoptionAbility to drive alignment across teams without direct authority, while also enforcing standards and holding teams accountable to defined processesStrong verbal and written communication skills, with the ability to clearly define expectations, processes, and responsibilities across internal teams and with customersAbility to identify operational gaps, develop practical solutions, and execute improvements in a fast-paced environmentApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this timeAgile Certification preferredExperience in the financial services, payments, fintech, or banking industry, with familiarity in payment card programs, EMV, or related customer onboarding processes preferredBenefitsCompetitive pay rates and an inclusive, empowering and rewarding culture.Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.Company OverviewProviding integrated payment solutions to credit and debit card issuers It was founded in 1982, and is headquartered in Littleton, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.cpicardgroup.com/.