[Remote] Client Operations Lead

Note: The job is a remote job and is open to candidates in USA. Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours. They are seeking a Client Operations Lead to manage operational delivery across multiple research studies, ensuring high quality and timely execution while serving as the primary contact for East Coast and European customers.ResponsibilitiesOwn operational delivery across a high volume of concurrent research studies — ensuring nothing slipsMonitor incoming studies and ensure they’re properly scoped, staffed, and progressing smoothlyCoordinate participant recruitment — sourcing, screening, and confirming the right profiles under tight timelinesServe as the primary operational point of contact for East Coast and European customers — proactively communicating updates, setting expectations, and flagging risksHold the line on quality while studies are in fieldStay deeply plugged into Slack and cross-functional workflows — acting as connective tissue across Sales, Research, and ProductImprove and configure AI-assisted workflows and internal tooling to increase speed, quality, and scalabilitySkills2–4 years at a consulting firm, high-growth startup, or equivalent high-accountability, client-facing operations roleExperience managing multiple stakeholders, deadlines, or workflows simultaneouslyStrong communication skills — especially in fast-paced or ambiguous environmentsExperience with recruiting, scheduling, or coordinating external participants/customers is a plus, but not requiredExperience working in a startup or fast-growing environment is a plusExposure to global stakeholders or working across time zones is a plusBenefitsComprehensive healthcare and dental coverageFlexible time off to rechargeAn environment that values balance and trustCompany OverviewListen Labs is an AI-first customer research platform that automates customer interviews and delivers actionable insights. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.listenlabs.ai.Company H1B SponsorshipListen Labs has a track record of offering H1B sponsorships, with 3 in 2026, 3 in 2025, 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.