[Remote] Client Experience Operations Manager

Note: The job is a remote job and is open to candidates in USA. Zeta Global is an AI-Powered Marketing Cloud that leverages advanced artificial intelligence to enhance marketing efficiency. They are seeking a detail-oriented Client Experience Operations Manager to support media project execution and operational management, ensuring accurate measurement solutions and effective communication across teams.ResponsibilitiesManage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation among other projectsTrack campaign milestones, dependencies, and risks across cross-functional teamsSupport implementation and QA of tracking tags across media platforms and websitesEnsure campaign tagging follows established taxonomy and naming conventionsCollaborate with analytics teams to validate tracking accuracy and troubleshoot discrepanciesAssist with documentation of tagging standards and best practicesMaintain understanding of customer journey attribution models (first-touch, last-touch, multi-touch)Support integration of media tracking data into attribution and reporting frameworksPartner with analytics teams to ensure media data aligns with broader customer journey measurementMaintain campaign documentation, workflows, and tracking implementation guidesIdentify opportunities to improve operational efficiency across campaign setup and reportingEnsure compliance with internal data governance and marketing technology standardsSkills3–5 years of experience in digital media operations, marketing operations, or campaign managementExperience working with digital tagging and tracking frameworksFamiliarity with customer journey attribution concepts and multi-channel measurementStrong project management and organizational skillsAbility to coordinate across media, analytics, and technology teamsExperience with tag managementFamiliarity with analytics and reporting platforms such as Google Analytics or Adobe AnalyticsExperience working with media platforms such as Google Campaign Manager 360 or The Trade DeskKnowledge of marketing attribution tools or media measurement platformsBenefitsUnlimited PTOExcellent medical, dental, and vision coverageEmployee EquityEmployee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!Company OverviewZeta offers technology and marketing services to help brands acquire, engage, and retain customers. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.zetaglobal.com.Company H1B SponsorshipZeta Global has a track record of offering H1B sponsorships, with 8 in 2026, 20 in 2025, 17 in 2024, 11 in 2023, 6 in 2022, 8 in 2021, 16 in 2020. Please note that this does not guarantee sponsorship for this specific role.