[Remote] Client Care Specialist

Note: The job is a remote job and is open to candidates in USA. CasesDaily is an AI-powered case acquisition platform built for personal injury law firms. As an Intake Specialist, you will be the first voice potential personal injury claimants hear, handling high-volume inbound leads and qualifying cases while maintaining compliance standards.ResponsibilitiesCalling and qualifying inbound motor vehicle accident and personal injury leadsFollowing a proven intake script — but being sharp enough to know when to adaptChasing down leads who don't pick up — calls, texts, follow-ups until they convert or dropAccurately logging everything in GoHighLevel CRMScreening for case viability — accident details, injury severity, treatment status, statute of limitations, existing representationFiltering out unqualified leads before they reach our law firm clients — you are the quality control layerMaintaining strict compliance standards on every interaction — TCPA, SB37, documented consentWorking PST hours, 40+ hrs/weekSkillsLaw firm or legal intake experience strongly preferred — if you've qualified PI leads before, you're already aheadExcellent spoken English — you're the first voice our leads hearStrong communication skills — you can build rapport quickly and ask the right questionsComfortable handling rejection and keeping the energy up dial after dialSelf-motivated — you don't need to be told to follow up, you just do itDetail-oriented — sloppy data entry or missed qualifying criteria isn't an optionReliable internet and quiet workspace for callsCRM experience (GoHighLevel, Salesforce, HubSpot) is a bonusCalling and qualifying inbound motor vehicle accident and personal injury leadsFollowing a proven intake script — but being sharp enough to know when to adaptChasing down leads who don't pick up — calls, texts, follow-ups until they convert or dropAccurately logging everything in GoHighLevel CRMScreening for case viability — accident details, injury severity, treatment status, statute of limitations, existing representationFiltering out unqualified leads before they reach our law firm clients — you are the quality control layerMaintaining strict compliance standards on every interaction — TCPA, SB37, documented consentWorking PST hours, 40+ hrs/weekSpanish speakers are a huge plusBenefitsFull training on our intake process, scripts, and CRMYou're joining an existing team — not figuring it out aloneDirect support from leadership — we're hands-on and invested in your successResources and tools to help you convert, not just a phone number and good luckGround-floor opportunity at a company scaling rapidly — more roles opening soon and high performers get first accessReal career growth — this isn't a dead-end role, it's a launchpadCompany OverviewCases Daily is an AI-powered lead generation platform built exclusively for personal injury law firms. It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is https://casesdaily.com/.



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