[Remote] Client Account Manager

Note: The job is a remote job and is open to candidates in USA. StudioForty9 is a recognized leader in the Irish digital sector, specializing in ecommerce and omnichannel retail solutions. The Client Account Manager will work closely with top clients to manage their portfolios, ensuring high-quality service and client satisfaction through strategic and tactical project management.ResponsibilitiesManage a portfolio of clients – strategically and tacticallyBuild and main positive relationships with clients at various levelsManage and engage with the client in a timely well managed roadmap of workBe the first point of contact to gather accurate and complete requirements for tasksConduct ongoing meetings with clients to go over the status of all activitiesFunnel all agreed work for the StudioForty9 team via clearly articulated ticketsWork closely with internal teams on the execution of agreed workFollowing up with team members to make sure support requests and queries are being followed up/actioned/closedBe the first point of contact for an initial diagnosis or troubleshooting of a client issue to ensure enough information has been gathered for the relevant internal teams to resolve the issueBuild and document knowledge of the client’s business and maintain documented records of client discussionsActively contribute to ensuring financial targets are reachedManaging the ongoing invoicing and budgets for your clientsSkillsA minimum of 2 years working within an Ecommerce environment. (Experience with Shopify / BigCommerce / Magento / Shopware will be an advantage)A minimum of 2 years previous experience handling a number of key client accountsIdeally has previous experience working alongside developers/designers and the ability to articulate projects/work in a clear, precise, timely and organised mannerExceptional attention to detailExcellent Organizational skillsExcellent communication skills both written and verbalEnergetic, enthusiastic, and agileGreat attitude, ambitious, highly collaborative and a drive to get things done and ‘make it happen'A working understanding of ad platforms such as Google Ads, Facebook Business Manager, and how they can be leveraged to influence acquisition side metricsA working understanding of leading ecommerce providers such as Klaviyo, Nosto, TrustPilot would be an advantageUnderstanding of basic underlying technologies such as HTML, CSS, JS will definitely be an advantageBenefitsPension schemeFlexible working hours - start/finish earlier or later to suit your personal circumstancesRemote workingDiverse and international team from all backgroundsProfessional development - courses, training and conference attendanceWeekly lunch & learnsDaily team catch ups on Zoom to knowledge share and problem solveQuarterly team building eventsApproachable management - Founder & CEO of StudioForty9 Gerard Keohane offers daily slots in his diary where team members can drop in to discuss anything at allAvailability of central office with open workspace - close to all the best cafes and restaurants in Cork including the famous English MarketOnboarding buddy - daily catch ups with experienced team members to help new hires to settle inIndividual onboarding programmes - tailored set of documentation for new team members based on their roles and responsibilitiesCompany OverviewStudioForty9 is a digital and ecommerce agency based in Cork, Ireland. It was founded in 2006, and is headquartered in Cork, Cork, IRL, with a workforce of 11-50 employees. Its website is https://studioforty9.com/.