[Remote] Client Account Executive

Note: The job is a remote job and is open to candidates in USA. BizLibrary is seeking a strategic, customer-centric professional to drive retention and expansion across a defined book of business. In this role, you will be responsible for reducing churn, identifying upsell opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success.ResponsibilitiesCustomer Retention & Risk ManagementExecute strategies to improve gross retention (reducing churn) and net retention (expansion growth)Proactively identify and mitigate at-risk accounts, ensuring long-term customer successMonitor customer health scores, product adoption, and renewal risksUpsell & ExpansionIdentify, qualify, and close upsell and cross-sell opportunities within a defined book of businessEffectively manage the upsell pipeline, ensuring a formalized sales process is followedAdd revenue to the overall book of business through existing customer growthExecutive-Level Customer CommunicationBuild and maintain high-level relationships with customer executives to ensure alignment on strategic goalsEnsure consistent communication with customer executives to strengthen long-term partnershipsSkills3+ years of experience in account management, customer success, or salesExperience selling into HR decision makers and navigating complex stakeholder environmentsExperience selling SaaS or a subscription-based business requiredStrong experience with CRM (Salesforce preferred) and customer success data analysisExceptional executive communication skills, with the ability to influence at all levelsBenefitsWork from anywhere within the US for most rolesCompetitive SalaryMedical, Dental, and Vision InsuranceFlexible PTO401K - 100% vested with :4% match12 Paid HolidaysCompany LaptopReimbursement for home office expensesEmployee Referral BonusesShort-Term and Long-Term Disability InsuranceFSA & HSA OptionsLife InsurancePersonal and Professional DevelopmentEmployee Assistance Program (Mental Health)Parental Leave + baby bonusProgressive, uncapped, monthly commission plan for renewals and upsellsCompany OverviewBizLibrary is a leading provider of online learning for growing organizations. It was founded in 2006, and is headquartered in Chesterfield, Missouri, USA, with a workforce of 51-200 employees. Its website is http://www.aklearning.com.