[Remote] Cleared ServiceNow Business Analyst- ITSM and ITOM

Note: The job is a remote job and is open to candidates in USA. Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions. They are seeking a highly motivated ServiceNow Business Analyst to support the implementation and adoption of ServiceNow applications, bridging business needs and technical solutions to ensure alignment with organizational goals.ResponsibilitiesSupport workshops, interviews, and process mapping sessions to capture as-is and to-be workflowsSupport documentation of functional and non-functional requirements for ServiceNow implementationsTranslate business needs into clear, actionable user stories and acceptance criteriaPartner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automationAnalyze and document existing applications to be transitioned into custom ServiceNow applicationsParticipate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery frameworkDefine and execute test cases; coordinate user acceptance testing and issue resolutionSupport solution design and configuration activities by clarifying requirements, validating prototypes, reviewing workflows, and confirming that ServiceNow ITOM and ITSM solutions align with documented business needsEnsure delivered solutions meet defined requirements and quality standardsContribute to process documentation, training materials, and continuous improvement initiativesSupport Agile, Waterfall, and Hybrid development methodologies across diverse client environmentsProvide project updates, status reports, and documentation for decision-making and governanceConduct training sessions and create user guides as neededSkillsActive DoD Secret ClearanceAlignment with DoD 8570/8140 baseline requirements (CompTIA Security+ CE or equivalent)3-5 years of business analysis experience, with 1+ year focused on ServiceNow implementationsBachelor's degree or better in Information Systems, Business Administration, Computer Science, or related fieldProject management and/or business process experience in a business contextDemonstrated experience in requirements gathering, process design, and user story creation in an Agile environmentFamiliarity with Agile, Waterfall, and Hybrid development methodologiesStrong analytical and problem-solving skills with attention to detailExcellent communication, facilitation, and stakeholder management skillsServiceNow Certified System AdministratorFamiliarity with ServiceNow data structures, tables, and workflowsExperience with ITOM, ITSM and one or more additional ServiceNow modules (e.g., HRSD, CSM, SPM, or custom applications)Experience producing BA deliverables such as business requirements documents, process flows, user stories, acceptance criteria, requirements traceability matrices, UAT test scripts, and stakeholder sign-off documentationPMI Project Management Professional (PMP) certificationICAgile or equivalent Agile certificationBenefitsMedicalDentalVisionFlexible Spending AccountsShort Term DisabilityLong Term DisabilityLife Insurance and AD&DOption to purchase additional Life Insurance and AD&DPaid Time OffPersonal LeaveHolidays401(k) plan with company matchWork/life balanceCompany OverviewBusiness Consulting and Services It was founded in undefined, and is headquartered in Melbourne, Victoria, AU, with a workforce of 0-1 employees. Its website is .