[Remote] Class 05/11 Scheduling Escalation & Reschedule Advisor

Note: The job is a remote job and is open to candidates in USA. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We are seeking dedicated and detail-oriented Scheduling Escalations and Reschedules Advisors to join our team, crucial for managing scheduling conflicts and ensuring a seamless rescheduling process for our customers. Responsibilities Address and resolve scheduling conflicts promptly and efficiently Act as the first point of contact for escalated scheduling issues, providing timely and effective resolutions Coordinate and manage the rescheduling process, ensuring minimal disruption to customers Communicate with customers via phone, email, chat, and text to confirm, reschedule, or resolve scheduling issues Maintain accurate records of all scheduling interactions and resolutions in the system Work closely with other departments to ensure a smooth scheduling process and address any systemic issues Identify areas for improvement in the scheduling process and suggest enhancements Skills Previous experience in a customer service or scheduling role, preferably in a fast-paced environment High school diploma or equivalent; additional qualifications in customer service or related fields are a plus Excellent verbal and written communication skills Familiarity and proficiency using Microsoft Office, web browsers, basic computer competency Strong problem-solving abilities Ability to multitask and manage time effectively High attention to detail and organizational skills Customer-focused with a positive attitude Ability to remain calm under pressure Proactive and self-motivated Additional $1.00 per hour for bi-lingual Spanish/English speakers Dual monitors preferred but not required Benefits Additional $1.00 per hour for bi-lingual Spanish/English speakers. Training: Paid, 4 Weeks | Monday–Friday, 9:00 AM – 5:30 PM MT Company Overview Vivint offers an integrated smart home system along with in-home consultation, professional installation, monitoring, and support. It was founded in 1999, and is headquartered in Provo, Utah, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Vivint has a track record of offering H1B sponsorships, with 10 in 2025, 20 in 2024, 19 in 2023, 26 in 2022, 20 in 2021, 24 in 2020. Please note that this does not guarantee sponsorship for this specific role.