[Remote] Claims Support Specialist II

Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is a company dedicated to helping people reduce risk and manage unexpected events. They are seeking a Claims Support Specialist II to handle inbound and outbound phone support while performing routine support duties in a fast-paced contact center environment.ResponsibilitiesPrimary function is to have direct contact with customers by handling inbound and outbound phone supportWorking claims activities to support the business, customers, and the companyOther functions may be assignedSkillsHigh School diploma or GED equivalentOr equivalent combination of education and/or experienceA minimum of 1-year general office or related company experienceEquivalent combination of education, service and/or contact center experienceAbility to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely mannerMaintaining a positive, empathetic, and professional demeanor towards customers at all timesEngaging in active listening with customers, confirming or clarifying information and addressing customer concerns as neededMust be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammarGeneral knowledge of department procedures and operationsRequires constant attention to detail and accuracy in workBenefitsCompetitive compensationFlexibility to work from anywhere in the United States for most positionsPaid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)Medical, dental, vision, life, and pet insurance401 (k) retirement savings plan with company matchEngaging work environmentPromotional opportunitiesEducation assistanceProfessional and personal development opportunitiesCompany recognition programHealth and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and moreCompany OverviewMercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection. It was founded in 1962, and is headquartered in Los Angeles, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.mercuryinsurance.com.Company H1B SponsorshipMercury Insurance has a track record of offering H1B sponsorships, with 22 in 2025, 23 in 2024, 14 in 2023, 15 in 2022, 8 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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