[Remote] Claims Service Representative 2

Note: The job is a remote job and is open to candidates in USA. Allstate Canada is a leading home and auto insurer focused on providing prevention and protection products and services. The Claims Service Representative 2 is responsible for obtaining first notice of loss reports for non-complex auto and property claims, handling customer inquiries, and ensuring exceptional customer service throughout the claims process.ResponsibilitiesHandle all First Notice of Loss (FNOL) calls for both Auto and Property customersHandle inquiry calls for both Auto and Property customers, making decisions on claimsProvide exceptional Customer Experience based on claims service and quality standardsResponding to customers with empathy, care and concernSecure and accurately document all details concerning a lossExplain claim process and next steps as necessarySet up Method of Inspections and/or Emergency Services where requiredSkills1 year of customer service experienceCompetency in oral and written communicationSkilled in providing exceptional customer serviceAble to work under pressure and high volumes completing tasks efficientlyBenefitsFlexible Work Arrangements.Employee discounts (15% on auto and property insurance, plus many other products and services).Good Office program (receive up to $400 back after purchasing office equipment).Student Loan Payment Matching Program for Government Student loans.Comprehensive Retirement Savings Program with employer matched contributions.Annual Wellness allowance to support employees with improving health and wellbeing.Personal days.Tuition Reimbursement.Working within the community and giving back.Company OverviewAllstate Canada offers property and auto insurance services. It is a sub-organization of Allstate. It was founded in 1953, and is headquartered in Markham, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.allstate.ca/.



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