[Remote] Claims Representative

Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is a recognized company known for its achievements and culture, and they are seeking a Claims Representative to join their team. The role involves investigating and resolving auto and property damage claims while providing exceptional customer service in a team environment. Responsibilities Thoroughly verifies and explains coverage to Policyholders, setting clear expectations on the claims process Sets reserves for anticipated losses, arranges vehicle inspections and rental authorizations, and makes referrals to specialty teams as warranted Serves as the primary customer contact and coordinates with other departments; researches and timely responds to customer inquiries and/or concerns with empathy to ensure customer satisfaction and retention Demonstrates the ability to resolve claims in a timely and accurate manner Continuously monitors progress and exposures, issues accurate and timely payments Investigates and evaluates claims by conducting interviews, reviewing documentation, and gathering evidence Documents interactions, conversations, and activities related to claims in a clear and concise manner using company systems and tools Identifies and escalates files with more significant indemnity exposure or attorney representation to their supervisor for review, transfer, or further investigation Skills High School Diploma or GED Customer service experience required Solid comprehension of basic principles and practices of Company policies upon completion of a formal and informal training program Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution and manage a high volume of claims Has a passion for serving customers in their time of need Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with Policyholders, agents, claimants, and other insurance carriers Independently makes high-quality claims adjusting decisions Collaborates well with others. We are one team with a common goal Ability to build rapport utilizing emotional intelligence Views conflict resolution as an opportunity Has self-motivation and accountability while working remotely Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software Must have dedicated workspace that is free from distractions Associate degree 6-12 months of related experience Experience with handling high call volume in a professional call center Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology Takes ownership of any process they can improve Assumes positive intent in all interactions Seeks growth within and beyond this role Benefits Competitive compensation Flexibility to work from anywhere in the United States for most positions Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) Medical, dental, vision, life, and pet insurance 401 (k) retirement savings plan with company match Engaging work environment Promotional opportunities Education assistance Professional and personal development opportunities Company recognition program Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Company Overview Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection. It was founded in 1962, and is headquartered in Los Angeles, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Mercury Insurance has a track record of offering H1B sponsorships, with 22 in 2025, 23 in 2024, 14 in 2023, 15 in 2022, 8 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.