[Remote] Claims Phone Representative

Note: The job is a remote job and is open to candidates in USA. Enterprise Mobility is looking for remote employees to join their Phone Representative team. The role involves receiving incoming calls and directing them appropriately, while providing professional customer service and managing claims effectively.ResponsibilitiesAnswer incoming callsAssist callers by directing calls to the appropriate team memberWhen appropriate, answer the caller's question or take information and document in claim fileProvide professional customer service that reflects positively on the companySuccessfully manage conflict during difficult or emotional situationsEffectively communicates with individuals related to a claim fileComplete outbound calls to report claims to insurance carriersAdhere to company policies, procedures, guidelines and state and federal lawsOther miscellaneous job-related duties as assignedSkillsMust currently live in the state of MissouriYou must have at least one year of continuous employment with the same companyMust be willing to accept $15.09/hr for this positionAt least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is requiredMust have a permanent residence with a defined work space that is free of distractionsMust have consistent and reliable high-speed internet accessMust be available to attend the full first week of training, Monday-Friday from 7:00 AM to 4:00 PM CSTMust be able to work full-time schedule, Monday-Friday from 9:00 AM to 5:30 PM CSTMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be at least 18 years oldPrevious call center experience preferredCustomer service experience via phone or e-mail communication preferredBenefitsPaid virtual trainingFull-time benefits including medical, dental & vision401k with a company match of up to 4%Profit sharingPaid time offEmployee discountsAnd much more!Company OverviewAt Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. It was founded in 1957, and is headquartered in St Louis, Missouri, USA, with a workforce of 10001+ employees. Its website is http://www.enterpriseholdings.com.



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