[Remote] Claims Capt Unit Rep II

Note: The job is a remote job and is open to candidates in USA. ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. They are seeking a Claims Capture Unit Rep II to manage communication, handle calls, and ensure accurate information capture in a fast-paced environment. Responsibilities Manage a high volume of inbound/outbound calls and electronic requests, routing leads to the correct franchise or department Apply general product knowledge to process mitigation requests and convert customer inquiries into qualified CCU leads Communicate with franchises by phone to relay claim details and confirm acceptance of dispatched leads Conduct outbound calls to franchisees, insurance representatives, and policyholders regarding mitigation services Resolve franchise lead‑fee disputes with professionalism and accuracy Ensure all switchboard calls are successfully transferred to the appropriate corporate contact Use internal computer systems and contact‑management software to track information, complete mitigation requests, and generate CCU leads Skills High school diploma or GED Strong customer service abilities with clear verbal and written communication Ability to type at least 30 words per minute Comfortable working in a fast‑paced, phone‑driven environment Prior call‑center customer service experience Familiarity with contact‑management or claims software (e.g., RESPOND 365, XactAnalysis, Symbility) Proficiency with Microsoft Office tools, including Word, Excel, and Outlook Benefits Medical, Dental, and Vision insurance starting the first day of the month after you’re hired Competitive 401(k) match to help you invest in your future Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate We’re committed to your development with career advancement and professional growth Company Overview ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners. It was founded in 1971, and is headquartered in Atlanta, Georgia, US, with a workforce of 10001+ employees. Its website is