[Remote] Claims Analyst

Note: The job is a remote job and is open to candidates in USA. Arrive Logistics is a leading transportation and technology company in North America focused on growth and employee development. The Claims Analyst will manage complex cargo claims, driving resolution and strategic analysis while mentoring junior team members.ResponsibilitiesIndependently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handlingSkillfully negotiating settlements, precisely processing all related financial transactions, and analyzing claims trends to identify recurring issues and significant financial exposure, with actionable findings presented to leadershipLead and manage all high-level external communications and relationships with minimal management assistanceIndependently lead scheduled meetings with external parties, addressing complex inquiries, driving resolutions, and identifying actionable items to bring back to management for strategic considerationComprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payablesPossess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash paymentsUtilize financial insights from claim trends to inform proactive strategies and protect the company's financial interestsMaster the management of complex and high-value claims, frequently exceeding $100,000Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations, terms, and conditions to all claim valuesProvide mentorship and guidance to junior team members on processing claims across the full range of valuesLeverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the teamDrive and foster highly effective, cooperative working relationships with all internal departments, acting as a key liaison to streamline processes and mentor others in collaborative best practicesSkillsBachelor's degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry5+ years of experience managing claims requiredExceptional organization skills and high attention to detailProficient in Google Suite; conduct basic risk analysis and general data reportingSuperior written and verbal communication skillsAbility to work both independently and collaborativelyStrong critical thinking, judgment, and decision-making skillsExperience in cargo claims in a 3PL environment preferredBenefitsMedical, dental, vision, life, and disability coverageMatching 401(k) programLearning opportunities through our Employee Resource GroupsFree counseling sessions through our Employee Assistance ProgramReferral ProgramCompany paid holidaysPaid vacation timeWellness days100% paid parental leaveCompany OverviewArrive Logistics is a carrier and customer-centric logistics company that focuses on new standards for service in freight. It was founded in 2014, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.arrivelogistics.com/.