[Remote] Claims Account Manager – US Middle Market

Note: The job is a remote job and is open to candidates in USA. AXA XL is known for solving complex risks and is seeking a Claims Account Manager for their US Mid-Market business unit. The role involves managing claim account functions, promoting AXA XL's claims value proposition, and ensuring compliance with client-specific instructions while fostering relationships with brokers and customers.ResponsibilitiesRepresenting AXA XL externally with brokers and customers promoting AXA XL claims value proposition to help distinguish us in the US Mid-Market marketplaceParticipating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customersCompletion of new account implementations including completion of Welcome/Onboarding meetings with new insured, in-house claims units, TPA and broker partners to ensure all parties are aware of their roles and responsibilities on the claim programInteraction with the in-house claim units and third-party administrator as needed, to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim programManagement of the claim review process for the client, including coordinating the necessary internal and external resources to conduct the review, and coordinating the review meetingConducting meetings with clients and brokers as necessary to resolve issues and manage the ongoing client relationshipInteraction with the Claims Technical Team on losses. Proactive communication with internal and external stakeholders to deliver optimal claims serviceLeading client stewardship meetings to address performance of the Insured and opportunities for improvement, in participation with the in-house claim units and third-party claims administratorManage and participate in Lessons Learned calls with internal and external stake holdersSkillsBroad claims account and vendor management experience: Ideal candidates should have advanced experience within a TPA or Insurance CarrierRobust organizational abilities to track multiple projects and tasksEffective Technical Multi-Jurisdictional claims experience in a broad base of lines of business including but not limited to: Worker's Compensation, Auto, General Liability Property and UmbrellaTechnical skills with Excel, PowerPoint and Word and /or business intelligence tools in order to perform loss run data evaluationsEducation: A Bachelor's Degree or equivalent is required for this roleExcellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business partnersTravel is anticipated as up to 20% of the timeChartered Property Casualty Underwriter (CPCU) or similar designation is preferred but not requiredBenefitsCompetitive retirement savings planHealth and wellness programsA wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careersFlexible Working ArrangementsEnhanced family-friendly leave benefitsVolunteering LeaveMatching Gifts programAnnual volunteering day – the Global Day of GivingCompany OverviewWe are a leading provider of insurance and reinsurance offering innovative risk management solutions for businesses worldwide. It was founded in undefined, and is headquartered in Hamilton, Hamilton, BMU, with a workforce of 10001+ employees. Its website is https://axaxl.com.