[Remote] Claims Account Manager

Note: The job is a remote job and is open to candidates in USA. Cottingham & Butler is a growth-oriented company focused on delivering exceptional service to clients during challenging times. They are seeking an experienced Claims Account Manager to manage client relationships and oversee performance across various claims programs, ensuring operational efficiency and service excellence.ResponsibilitiesServe as the primary point of contact for assigned accounts, managing relationships from onboarding through renewalLead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomesMonitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirementsPartner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomesAnalyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategiesSupport implementation of new accounts, ensuring a smooth transition of claims handling and reportingAssist with contracts, renewals, and financial reconciliation, including claim costs and program performanceParticipate in sales presentations and finalist meetings, showcasing claims expertise and service capabilitiesSkills3–7+ years of experience within a TPA, insurance carrier, or claims organizationStrong background in auto liability, general liability, and/or workers' compensation claimsProven experience in a client-facing, consultative, or account management roleDeep understanding of claims lifecycle, coverage, and TPA service delivery modelsStrong analytical skills with the ability to interpret and present claims dataExcellent communication and presentation skills with client-facing confidenceHighly organized with the ability to manage multiple accounts and prioritiesProficient in claims systems, Microsoft Office (especially Excel/PowerPoint), and CRM toolsBachelor's degree preferredIndustry designations such as AIC, CPCU, or similar are a plusCompany OverviewCottingham & Butler is the 35th largest insurance broker in the US. It was founded in 1987, and is headquartered in Dubuque, Iowa, USA, with a workforce of 1001-5000 employees. Its website is https://www.cottinghambutler.com/.