[Remote] Cisco Senior Engineer

Note: The job is a remote job and is open to candidates in USA. CVS Health is focused on building a world of health around every individual. They are seeking a Cisco Senior Engineer to design and implement computer information and data communications networks, particularly complex voice and contact center solutions.ResponsibilitiesArchitect, design and support complex voice and contact center solutions that incorporate technologies such as Cisco Unified Contact Center Enterprise, Avaya Aura Contact Center Enterprise, Oracle SBC's, and Five9 Contact Center as a ServiceEngineer multi-vendor solutions that are fault resilient with integrations across the multi-vendor platformsNetwork planning and analysis to determine capacity needs for network infrastructure and other improvements, including voice technologies, PBX, and voice messaging automationResearch and recommend specific network requirements, such as software, platforms, and hardwareDevelop and write procedures for use and troubleshooting of communications softwareStay current with technology trends to effectively manage product portfolio in support of business needsCollaborate and drive effective partnerships across the enterprise technology functions to maximize alignment, efficiency, cost optimization and investments, and deliverySkillsBachelor's degree (or foreign equivalent) in Computer Science, Computer Engineering, Electrical/Electronics Engineering, Computer Information Systems/Sciences, Information Technology, or a related fieldFour (4) years of progressive, post-baccalaureate experience in the job offered or related occupationFour (4) years of experience in Software development lifecycleFour (4) years of experience in Software testing, quality assurance, and troubleshootingFour (4) years of experience in Avaya and Cisco technologiesFour (4) years of experience in Designing, implementing, and operating a Cisco Enterprise Contact CenterFour (4) years of experience in Cisco components: Unified Customer Voice Portal, Contact Center Enterprise, Communications Manager, Finesse, Intelligence Center, Intelligent Contact Management, Border Element (CUBE)Four (4) years of experience in Call routing and flows, IVR, CMS, recording, and overall contact center functionalityFour (4) years of experience in Integration with Five9, or other public-cloud contact center systemsFour (4) years of experience in Cloud-based telephony servicesFour (4) years of experience in Agile methodologies and product management toolsAny related occupation, such as Network and Computer Systems Administrators, Computer Network Architects, Computer Network Support Specialists, and/or Senior Programmer AnalystBenefitsEligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed aboveIncludes an award target in the company’s equity award programFull range of medical, dental, and vision benefitsEligible employees may enroll in the Company’s 401(k) retirement savings planEmployee Stock Purchase Plan is also available for eligible employeesFully-paid term life insurance plan to eligible employeesShort-term and long term disability benefitsNumerous well-being programsEducation assistanceFree development coursesA CVS store discountDiscount programs with participating partnersPaid Time Off (“PTO”) or vacation payPaid holidays throughout the calendar yearNumber of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policiesComprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their familiesMedical, dental, and vision coveragePaid time offRetirement savings optionsWellness programsOther resources, based on eligibilityCompany OverviewCVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.Company H1B SponsorshipCVS Health has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.