[Remote] Check In Specialist - Healthcare

Note: The job is a remote job and is open to candidates in USA. Porter Cares, Inc. is a Healthcare IT and Service Platform Startup focused on enhancing healthcare transparency through AI analytics. They are seeking a Check-in Specialist to manage the appointment check-in process, coordinating with providers and Practice Coordinators to ensure efficient operations and communication on the day of appointments.

Responsibilities
• Make approximately 20-40 check-in calls daily to members to confirm readiness and availability for scheduled appointments
• Directly communicate with providers using Athena chat during the day-of appointment workflow—this includes sharing no-shows, cancellations, and real-time updates
• Coordinate with Practice Coordinators to ensure visibility of appointment status and provider requests (e.g., encounter deletions or schedule adjustments)
• Monitor and respond to day-of appointment issues such as no-shows, cancellations, and member concerns
• Responsible for insurance verification updates or add-on member appointments
• Work collaboratively across tools like Athena and Salesforce (experience in either is a plus)

Skills
• Customer Service experience in healthcare industry
• Comfortable using chat-based tools for internal team communication
• Strong attention to detail and ability to manage a dynamic workflow
• Comfortable working in a remote, fast-paced environment with clear communication protocols
• Experience with Athena or Salesforce is a plus, but not required

Benefits
• Medical, dental, and vision benefits within 30 days of hire
• Paid Time Off and Holidays

Company Overview
• Porter offers logistics service solutions designed to help businesses streamline and optimize their last-mile delivery operations. It was founded in 2014, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 1001-5000 employees. Its website is https://porter.in.

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