[Remote] Care Navigator - Remote

Note: The job is a remote job and is open to candidates in USA. Blackbird Health is a clinician-founded organization dedicated to providing mental health services for children and young adults. The Care Navigator plays a crucial role in establishing trusting relationships with families, guiding them through the intake process, and ensuring efficient administrative support for the clinical team. Responsibilities Build Trusting Relationships: Be the welcoming voice of Blackbird, connecting with new families to understand their needs and guide them through our intake process. You’ll be their go-to person for questions, setting the stage for a positive care experience Solve Problems with Tenacity: Navigate the complexities of healthcare with keen attention to detail, a “why?” mindset, and a relentless drive to get things right. Our Navigators ensure all details are handled correctly so nothing falls through the cracks Enable the Care Journey: Handle the crucial administrative work that makes everything else possible. You’ll manage patient communications, scheduling, collecting and organizing all necessary paperwork, and ultimately ensuring a seamless, efficient process for both the family and our team Contribute to a Mission-Driven Team: You'll collaborate with a compassionate and intelligent team, working in a hybrid model (at least 3 days/week in our Doylestown office) to ensure our services run smoothly and our patients get the care they need Skills You have a passion for helping people and can easily build rapport with families from diverse backgrounds You're a natural problem-solver who can manage multiple moving parts and anticipate potential issues before they arise You have a high degree of organizational skills and a meticulous approach to administrative tasks, from data entry to document management You have at least 1-3 years of experience in a customer/patient-facing role, ideally within a healthcare or fast-paced professional environment Experience within the behavioral health space is also a plus Digital & tech savvyiness is critical - comfort with electronic health records (EHR) and patient engagement platforms is a plus Benefits Medical, Dental & Vision coverage 401k (with a company match) Employer-paid life insurance coverage Generous paid time off Opportunities for career growth Diverse and experienced leadership team, supportive work culture Company Overview Blackbird Health is a mental health clinic that supports children and young adults facing social, developmental, and academic difficulties. It was founded in 2015, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is