[Remote] Care Navigation Program Manager

Note: The job is a remote job and is open to candidates in USA. Mom's Meals, a Purfoods Company, is seeking a Care Navigation Program Manager to oversee their Care Navigation program. The role involves managing relationships with health plan partners, ensuring efficient operations of existing programs, and providing telephonic care navigation services to individuals in various programs.ResponsibilitiesProvide telephonic care navigation services, including screening, navigation, and care management support to individuals receiving services through the New York Social Care Network (SCN)Complete care navigation activities within SCN technology platforms, including Unite Us and other designated systemsDocument all care navigation activities accurately and timely within the client recordCreate and maintain clinical SOPs and workflows that are evidence-based and meet standard of careAllocate care navigation resources based on client needs and acuity/tier levelImplement and manage time-based billing workflows and documentation processesCollaborate within an interdisciplinary team to deliver high-quality, person-centered care navigation services in partnership with: Nutritional Counseling Team, Intake Team, Health Care Partners, Implementation Team, Billing TeamSupervise and provide oversight to a team of frontline, non-licensed care navigatorsAssign and monitor daily and weekly work activities for team membersEnsure care navigation services meet professional standards, organizational policies, and industry best practicesSupport staff development and maintain professional expertise through continuing education, professional publications, networking, and participation in relevant professional organizationsSkillsMaster's degree in Social WorkActive, unrestricted licensure as a Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Mental Health Counselor (LMHC) or equivalent independent clinical social work license in the applicable state of residenceMinimum of two (2) years of experience in care management, care coordination, managed care, or a related healthcare settingExperience working with individuals experiencing food insecurity, substance use disorders, behavioral health needs, homelessness, and/or transition from incarceration or institutional settingsExperience building processes, workflows, or programsPrior supervisory or team leadership experience. Particularly, leading through change or ambiguityAbility to both capture and analyze dataExcellent written, verbal, and interpersonal communication skillsStrong organizational skills with the ability to manage multiple priorities simultaneouslyProficiency with Microsoft Excel and other standard office technology platformsExceptional attention to detail and ability to prioritize competing tasks and projects effectivelyAbility to work independently with minimal supervision while exercising sound professional judgmentAbility to routinely use standard office equipment and technology, including laptop computers and smartphonesTraining or certification in Trauma-Informed Care, Motivational Interviewing, and/or Crisis De-escalation techniquesPrevious experience providing telephonic screenings, care navigation, and care management servicesBenefits10% bonusPTO, holiday pay and holiday of choice401(k) matchLife insuranceShort-term disabilityHealth, dental and vision insuranceMaternity/paternity leaveHealth savings account (HSA)Flex spending accounts (FSA) – health and dependentCompany paid travel to our headquarters in Ankeny, IA on their first day for orientationCompany OverviewMom’s Meals is a leading national provider of nutrition solutions and home-delivered meals. It was founded in 1999, and is headquartered in Ankeny, Iowa, USA, with a workforce of 501-1000 employees. Its website is https://www.momsmeals.com.