Remote Call Center Supervisor
TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
Remote position, but candidate must reside in the Columbia, SC metropolitan area
Duties:
ā¢ Participate in efforts to improve overall performance
ā¢ Supervise and manage overall contact center operations:
ā¢ Workforce Management and schedule management
ā¢ Quality assurance
ā¢ Performance management
ā¢ Reinforce training and coaching contact center agents
ā¢ Direct customer support, when needed
ā¢ Engage with client and respond to Government requests
ā¢ Other duties, as assigned
Requirements
ā¢ HS diploma (or equivalent) is required.
ā¢ 4 years of contact center experience
ā¢ 2 years of contact center supervisor experience
ā¢ Must be able to obtain and maintain government agency suitability requirements as a condition of employment
ā¢ A reliable, hard-wired internet connection is required
TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
Remote position, but candidate must reside in the Columbia, SC metropolitan area
Duties:
ā¢ Participate in efforts to improve overall performance
ā¢ Supervise and manage overall contact center operations:
ā¢ Workforce Management and schedule management
ā¢ Quality assurance
ā¢ Performance management
ā¢ Reinforce training and coaching contact center agents
ā¢ Direct customer support, when needed
ā¢ Engage with client and respond to Government requests
ā¢ Other duties, as assigned
Requirements
ā¢ HS diploma (or equivalent) is required.
ā¢ 4 years of contact center experience
ā¢ 2 years of contact center supervisor experience
ā¢ Must be able to obtain and maintain government agency suitability requirements as a condition of employment
ā¢ A reliable, hard-wired internet connection is required
Apply Now
Apply Now
Remote position, but candidate must reside in the Columbia, SC metropolitan area
Duties:
ā¢ Participate in efforts to improve overall performance
ā¢ Supervise and manage overall contact center operations:
ā¢ Workforce Management and schedule management
ā¢ Quality assurance
ā¢ Performance management
ā¢ Reinforce training and coaching contact center agents
ā¢ Direct customer support, when needed
ā¢ Engage with client and respond to Government requests
ā¢ Other duties, as assigned
Requirements
ā¢ HS diploma (or equivalent) is required.
ā¢ 4 years of contact center experience
ā¢ 2 years of contact center supervisor experience
ā¢ Must be able to obtain and maintain government agency suitability requirements as a condition of employment
ā¢ A reliable, hard-wired internet connection is required
TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
Remote position, but candidate must reside in the Columbia, SC metropolitan area
Duties:
ā¢ Participate in efforts to improve overall performance
ā¢ Supervise and manage overall contact center operations:
ā¢ Workforce Management and schedule management
ā¢ Quality assurance
ā¢ Performance management
ā¢ Reinforce training and coaching contact center agents
ā¢ Direct customer support, when needed
ā¢ Engage with client and respond to Government requests
ā¢ Other duties, as assigned
Requirements
ā¢ HS diploma (or equivalent) is required.
ā¢ 4 years of contact center experience
ā¢ 2 years of contact center supervisor experience
ā¢ Must be able to obtain and maintain government agency suitability requirements as a condition of employment
ā¢ A reliable, hard-wired internet connection is required
Apply Now
Apply Now