Remote Call Center Specialist
Job title: Remote Call Center Specialist in Warren, MI at Bartech Staffing
Company: Bartech Staffing
Job description: Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Remote Call Center Specialist. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!Job Responsibilities
Compensation (Range): / hour 18-19 HR
Associates in this role will be part of Customer Experience EV Concierge Call Center environment. They are required to utilize exceptional customer service, marketing, and sales techniques to support ' EV owners and prospective EV owners.
This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, our dealers, and our brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.
Serve as the product experts for vehicle products
Building value and offering sales and solutions to enhance the ownership
Assist customers via phone, chat/messaging, and email with product, reservation, ordering, dealership, service, ownership support, home-charging, vehicle troubleshooting, and recall-related questions
Keep records of customer interactions, recording details of inquiries, complaints, issues, comments, as well as actions taken
Take complete ownership of each customer interaction and ensure that all customer questions and concerns are answered to completion through thorough case management
Refer unresolved customer grievances to designated departments for further assistance
Review and process reimbursement claims for vehicle disruptions
Offer and process goodwill for certain business cases to retain customer loyalty and provide customer satisfaction
Check to ensure that appropriate changes or solutions were made/provided to resolve customers inquires
Must be able to work Monday-Friday between the hours of 8am-12:00am EST* and Saturday and Sundays 9a-9p EST* (group has multiple shifts - shift swaps occur multiple times a year so candidates need to be able to work during any/all open hours)
Hours are subject to change. Leadership reserves the right to modify at any time.
Job Requirements
Understanding of key principles of providing customer service, working towards complete customer satisfaction
Basic understanding of electric vehicles and home charging options
Understanding of structure and content of the English language including the meaning and spelling or words, rules of composition and grammar
Basic computer and software/program navigation
Strategic agility/acumen
Active Listening - giving full attention to what other people are saying, taking time to understand the customer's needs, and asking appropriate questions
Proactiveness - thinking of customer's needs before they ask
Work within systems and personnel and how to use provided tools to do the job
Navigation of multiple CRM tools to create efficiency in case management
Work as a liaison between, dealerships, and third-party suppliers
Time Management
Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying and ownership experience better
Identify who is on the line (product loyalist, conquest person, etc.) and think differently about their perspective and issues
Quickly learn our EV products and use that knowledge to answer customer questions on features and specifications of the vehicle
Transfer learnings from one call to the next - ability to synthesize inputs from customers, distill issues - recommend solutions - ask for help/input - etc.
Learn and adapt in an ever-changing environment
REQUIRED EXPERIENCE:
1-2 years of experience in Customer Service-related profession and call center environment
Computer navigation and typing proficiency, 40 WPM
Strong reading comprehension, oral and written communication skills
A positive self-starter that possesses a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
A friendly, "I can help you" attitude
College degree preferred
Benefits
As a Remote Call Center Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:
Medical, dental, and vision
401(k) plan with employee contribution opportunities
Paid time off, including holidays
529 college savings program
Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.
INDAUTOW2Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.If you require additional disability considerations, modifications, or adjustments please let us know by contacting
Expected salary:
Location: Warren, MI
Apply for the job now!
Apply Now
Company: Bartech Staffing
Job description: Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Remote Call Center Specialist. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!Job Responsibilities
Compensation (Range): / hour 18-19 HR
Associates in this role will be part of Customer Experience EV Concierge Call Center environment. They are required to utilize exceptional customer service, marketing, and sales techniques to support ' EV owners and prospective EV owners.
This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, our dealers, and our brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.
Serve as the product experts for vehicle products
Building value and offering sales and solutions to enhance the ownership
Assist customers via phone, chat/messaging, and email with product, reservation, ordering, dealership, service, ownership support, home-charging, vehicle troubleshooting, and recall-related questions
Keep records of customer interactions, recording details of inquiries, complaints, issues, comments, as well as actions taken
Take complete ownership of each customer interaction and ensure that all customer questions and concerns are answered to completion through thorough case management
Refer unresolved customer grievances to designated departments for further assistance
Review and process reimbursement claims for vehicle disruptions
Offer and process goodwill for certain business cases to retain customer loyalty and provide customer satisfaction
Check to ensure that appropriate changes or solutions were made/provided to resolve customers inquires
Must be able to work Monday-Friday between the hours of 8am-12:00am EST* and Saturday and Sundays 9a-9p EST* (group has multiple shifts - shift swaps occur multiple times a year so candidates need to be able to work during any/all open hours)
Hours are subject to change. Leadership reserves the right to modify at any time.
Job Requirements
Understanding of key principles of providing customer service, working towards complete customer satisfaction
Basic understanding of electric vehicles and home charging options
Understanding of structure and content of the English language including the meaning and spelling or words, rules of composition and grammar
Basic computer and software/program navigation
Strategic agility/acumen
Active Listening - giving full attention to what other people are saying, taking time to understand the customer's needs, and asking appropriate questions
Proactiveness - thinking of customer's needs before they ask
Work within systems and personnel and how to use provided tools to do the job
Navigation of multiple CRM tools to create efficiency in case management
Work as a liaison between, dealerships, and third-party suppliers
Time Management
Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying and ownership experience better
Identify who is on the line (product loyalist, conquest person, etc.) and think differently about their perspective and issues
Quickly learn our EV products and use that knowledge to answer customer questions on features and specifications of the vehicle
Transfer learnings from one call to the next - ability to synthesize inputs from customers, distill issues - recommend solutions - ask for help/input - etc.
Learn and adapt in an ever-changing environment
REQUIRED EXPERIENCE:
1-2 years of experience in Customer Service-related profession and call center environment
Computer navigation and typing proficiency, 40 WPM
Strong reading comprehension, oral and written communication skills
A positive self-starter that possesses a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
A friendly, "I can help you" attitude
College degree preferred
Benefits
As a Remote Call Center Specialist with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:
Medical, dental, and vision
401(k) plan with employee contribution opportunities
Paid time off, including holidays
529 college savings program
Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.
INDAUTOW2Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.If you require additional disability considerations, modifications, or adjustments please let us know by contacting
Expected salary:
Location: Warren, MI
Apply for the job now!
Apply Now