Remote- Call Center Scheduler, Access Point
About the position
Responsibilities
• Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.
• Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools.
• Accurately collects and performs data entry of all required patient demographic and insurance information.
• Uses professional communication etiquette and listening skills to assist patients with their scheduling needs.
• Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Utilize and maneuver between several different software systems.
• Maintain accurate and up to date information in the documentation system.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Provide exceptional customer service to all clients.
• Escalate any problems that may arise to management.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Assist with other projects as assigned by management.
Requirements
• High School Diploma required.
• One year of previous call center or customer service experience required.
• Excellent communication skills. Professional, articulate voice. Ability to communicate effectively, both orally and in writing.
• Ability to multi-task in several computer applications while holding a conversation with a customer.
• Enjoy working in a fast-paced environment while maintaining a professional attitude.
• Ability to plan, organize and prioritize multiple tasks that need to be completed on a daily basis. Excellent organizational skills and documentation orientation.
• Ability to maintain confidentiality.
• Ability to work independently. Must be self-motivated and goal oriented.
• Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications.
Nice-to-haves
• Associate's Degree or Bachelor's degree preferred.
• Basic healthcare knowledge preferred.
Benefits
• 401k
• PTO
• medical
• dental
• vision
• tuition reimbursement
• Employee Assistance Program
Apply Now
Apply Now
Responsibilities
• Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.
• Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools.
• Accurately collects and performs data entry of all required patient demographic and insurance information.
• Uses professional communication etiquette and listening skills to assist patients with their scheduling needs.
• Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Utilize and maneuver between several different software systems.
• Maintain accurate and up to date information in the documentation system.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Provide exceptional customer service to all clients.
• Escalate any problems that may arise to management.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Assist with other projects as assigned by management.
Requirements
• High School Diploma required.
• One year of previous call center or customer service experience required.
• Excellent communication skills. Professional, articulate voice. Ability to communicate effectively, both orally and in writing.
• Ability to multi-task in several computer applications while holding a conversation with a customer.
• Enjoy working in a fast-paced environment while maintaining a professional attitude.
• Ability to plan, organize and prioritize multiple tasks that need to be completed on a daily basis. Excellent organizational skills and documentation orientation.
• Ability to maintain confidentiality.
• Ability to work independently. Must be self-motivated and goal oriented.
• Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications.
Nice-to-haves
• Associate's Degree or Bachelor's degree preferred.
• Basic healthcare knowledge preferred.
Benefits
• 401k
• PTO
• medical
• dental
• vision
• tuition reimbursement
• Employee Assistance Program
Apply Now
Apply Now