[Remote] Call Center Representative - Roadside Assistance

Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is the largest club within the national AAA federation, providing support to over 18 million members. They are seeking a Roadside Assistance Call Center Representative to be the first point of contact for members in distress, ensuring their immediate safety and satisfaction through exceptional service.ResponsibilitiesField incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issuesUnderstand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accuratelyMaintain a compassionate and composed demeanor, especially during high-intensity callsRelay critical information to the internal and external teams to expedite the dispatching processWork collaboratively with the team to ensure the smooth operation of our Emergency Roadside ServiceSucceed in a structured environment where performance goals are set and measured, driving member satisfactionSkillsPrior customer service experienceAbility to provide excellent customer service and thrive in a high-volume call environmentExcellent communication skills, both verbal and writtenEmpathy and a strong desire to help those in distressAdvanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screensComprehensive understanding of maps, GPS systems, and traffic safety rulesProficiency in Microsoft Teams and OutlookHigh School diploma, GED or equivalentDedicated, quiet workspace without interruptionsAbility to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc)Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps uploadDemonstrated ability to uphold productivity and confidentiality in a remote settingRegular attendance in virtual team meetings and training sessionsAvailability during standard business hours and flexibility for possible shift adjustmentsCall Center experience is preferredBilingual skills, especially in Spanish, are a plusBenefitsHealth coverage for medical, dental, vision401(K) saving plans with company match AND PensionTuition assistanceFloating holidays and PTO for community volunteer programsPaid parental leaveWellness programsEmployee discounts (membership, insurance, travel, entertainment, services and more!)Company OverviewAAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. It was founded in undefined, and is headquartered in Costa Mesa, California, US, with a workforce of 10001+ employees. Its website is https://careers.ace.aaa.com/.



Apply To This Job