Remote Call Center Representative (KY residents only)
About the position
The Remote Call Center Representative position at Centratel is a full-time role focused on processing incoming calls for various businesses across the United States. This position is ideal for experienced call center agents who are customer-centric and detail-oriented. The role requires working from home, with a structured schedule that includes weekends, and offers a competitive pay range with opportunities for performance-based increases.
Responsibilities
Ā Process incoming calls for various businesses across the United States.
,
Ā Take messages accurately and efficiently, delivering information to clients per their message-relay protocols.
,
Ā Utilize a specialized telephone system designed for answering services.
,
Ā Attend paid virtual monthly meetings and training sessions.
,
Ā Troubleshoot basic internet connection challenges with tech support.
Requirements
Ā Must reside in Kentucky.
,
Ā Minimum typing speed of 40 WPM as per typing test.
,
Ā Experience in a call center or answering service role.
,
Ā Excellent oral and written communication skills.
,
Ā Ability to actively listen and communicate efficiently.
,
Ā Empathetic and personable demeanor with a professional attitude.
,
Ā Reliable and customer-centric with a disciplined approach.
,
Ā Ability to train remotely via self-guided programs.
Nice-to-haves
Ā Experience with CRM systems.
,
Ā Familiarity with HIPAA compliance requirements.
Benefits
Ā 401(k) matching
,
Ā Full health insurance after 90 days
,
Ā Paid time off
,
Ā Vision insurance
,
Ā Retirement plan with a 3% match after 90 days
Apply Now
The Remote Call Center Representative position at Centratel is a full-time role focused on processing incoming calls for various businesses across the United States. This position is ideal for experienced call center agents who are customer-centric and detail-oriented. The role requires working from home, with a structured schedule that includes weekends, and offers a competitive pay range with opportunities for performance-based increases.
Responsibilities
Ā Process incoming calls for various businesses across the United States.
,
Ā Take messages accurately and efficiently, delivering information to clients per their message-relay protocols.
,
Ā Utilize a specialized telephone system designed for answering services.
,
Ā Attend paid virtual monthly meetings and training sessions.
,
Ā Troubleshoot basic internet connection challenges with tech support.
Requirements
Ā Must reside in Kentucky.
,
Ā Minimum typing speed of 40 WPM as per typing test.
,
Ā Experience in a call center or answering service role.
,
Ā Excellent oral and written communication skills.
,
Ā Ability to actively listen and communicate efficiently.
,
Ā Empathetic and personable demeanor with a professional attitude.
,
Ā Reliable and customer-centric with a disciplined approach.
,
Ā Ability to train remotely via self-guided programs.
Nice-to-haves
Ā Experience with CRM systems.
,
Ā Familiarity with HIPAA compliance requirements.
Benefits
Ā 401(k) matching
,
Ā Full health insurance after 90 days
,
Ā Paid time off
,
Ā Vision insurance
,
Ā Retirement plan with a 3% match after 90 days
Apply Now