[Remote] Call Center Representative (Healthcare) - Baton Rouge, LA - Remote

Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company that focuses on solving business challenges in the healthcare sector. They are seeking a motivated Call Center Representative to assist healthcare professionals with billing requirements, policy questions, and Medicaid-related inquiries while delivering excellent customer service and maintaining accurate documentation.ResponsibilitiesHandle a high volume of inbound provider calls, delivering accurate support while meeting performance standards, including resolving 92% of calls within 3–5 minutesCommunicate professionally and efficiently to resolve issues, while maintaining strong relationships with providers, clients, members, and team membersAccurately document and track all interactions in the designated system, ensuring proper follow-up and data integrityDemonstrate strong multitasking, attention to detail, and information retention in a fast-paced environment, while supporting team and departmental goalsMaintain consistent attendance, adhere to schedules, and ensure full HIPAA compliance to protect sensitive informationSkillsHigh School Diploma or equivalent (GED)1–2 years of experience in customer service or a call center environmentExcellent oral and written communication skillsStrong customer service abilitiesProfessional telephone etiquettePositive, patient attitudeSelf-starter who can multitask and solve problems effectively in a fast-paced environmentProficiency in Microsoft Office applications (Outlook, Word, Excel)Ability to navigate multiple computer systemsAbility to handle a high volume of inbound provider callsAbility to communicate professionally and efficiently to resolve issuesAbility to accurately document and track all interactions in the designated systemStrong multitasking, attention to detail, and information retention in a fast-paced environmentAbility to maintain consistent attendance and adhere to schedulesEnsure full HIPAA compliance to protect sensitive informationHealthcare experienceExperience working with Medicaid programsFamiliarity with medical claims processing or reviewBenefitsAll salaried, full-time candidates are eligible for our generous, flexible vacation policyA 401(k) employer matchComprehensive health benefitsEducational assistanceA variety of leadership and technical development academies to help build your skills and capabilitiesCompany OverviewGainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital. It was founded in 2009, and is headquartered in Irving, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.gainwelltechnologies.com/.