[Remote] Call Center Representative
Note: The job is a remote job and is open to candidates in USA. Xtend is a Credit Union Service Organization (CUSO) that provides services to help credit unions better serve their members. They are hiring a Call Center Representative to assist credit union members by answering questions, resolving issues, and creating a positive customer experience.ResponsibilitiesAnswer incoming calls and assist members with questions and concernsUse internal systems to verify information and access account detailsRespond to chats, emails, and messages in a timely, professional wayHelp explain account features, transactions, and card-related questionsMake outbound calls and follow up to ensure issues are resolvedDocument interactions clearly and route requests to the appropriate teamsSkillsHigh school diploma or currently working toward onePrevious call center or customer service experience is a plusStrong communication skills and a positive, helpful attitudeAbility to multitask and stay organized in a fast-paced environmentGood problem-solving skills and attention to detailComfortable handling confidential informationBasic Microsoft Office knowledgeA team-oriented mindsetBenefitsMedicalDentalVisionPTO401(k) matchingCompany OverviewXtend renders financial, marketing, bookkeeping, data analytics, communications, consulting, technical planning and managerial services. It was founded in 2002, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 51-200 employees. Its website is https://www.xtendcu.com/.
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