[Remote] Call Center Representative
Note: The job is a remote job and is open to candidates in USA. CU*Answers is a Credit Union Service Organization focused on providing services to credit unions. They are hiring a Call Center Representative to support credit union members by providing answers, resolving issues, and creating a positive experience with every interaction.ResponsibilitiesAnswer incoming calls and assist members with questions and concernsUse internal systems to verify information and access account detailsRespond to chats, emails, and messages in a timely, professional wayHelp explain account features, transactions, and card-related questionsMake outbound calls and follow up to ensure issues are resolvedDocument interactions clearly and route requests to the appropriate teamsSkillsHigh school diploma or currently working toward onePrevious call center or customer service experience is a plusStrong communication skills and a positive, helpful attitudeAbility to multitask and stay organized in a fast-paced environmentGood problem-solving skills and attention to detailComfortable handling confidential informationBasic Microsoft Office knowledgeA team-oriented mindsetBenefitsMedicalDentalVisionPTO401(k) matchingCompany OverviewCU*Answers is a finance company that provides accounting, credit union, marketing, and online banking services. It is a sub-organization of AdvantageCIO. It was founded in 1970, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 201-500 employees. Its website is http://www.cuanswers.com.
Apply To This Job
Apply To This Job