[Remote] Call Center Healthcare Representative - Part-Time Remote Wisconsin

Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is seeking a Call Center Healthcare Representative to support healthcare programs across the country. In this part-time remote role, you will provide accurate information to members and providers while ensuring a professional customer experience in a structured environment.ResponsibilitiesHandle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and servicesResearch and resolve inquiries efficiently while following established procedures and compliance guidelinesDocument customer interactions clearly and accurately in multiple systems during live callsMeet performance expectations including quality standards, service levels, and productivity goalsContribute to a collaborative team environment focused on delivering reliable and responsive supportSkillsAt least two (2) years of customer service experience, ideally in a call center or high-volume environmentStrong computer proficiency with the ability to navigate multiple applications and dual screens simultaneouslyClear and professional communication skills with the ability to manage challenging conversations calmlySelf-motivated and dependable, with the ability to work independently in a remote settingMinimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspaceHealthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center)BenefitsPaid 6-week training program at approximately 30 hours per weekAccess to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) optionsAll salaried, full-time candidates are eligible for our generous, flexible vacation policyA 401(k) employer matchComprehensive health benefitsEducational assistanceA variety of leadership and technical development academies to help build your skills and capabilitiesCompany OverviewGainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital. It was founded in 2009, and is headquartered in Irving, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.gainwelltechnologies.com/.