[Remote] Call Center FNOL Representative I - Part Time

Note: The job is a remote job and is open to candidates in USA. Accuserve is a Managed Repair Experience Company focused on redefining claims and restoration services. They are seeking a Call Center FNOL Representative to handle inbound and outbound calls with policyholders, set up services, and assist with the claims process.ResponsibilitiesIn/Outbound calls with policyholders to set up services as directed by our carrier partnersClearly communicate the value of our servicesBuild trust, establish rapport, and confidently set expectations about what to expect during the claims processPair homeowners with our contractor partners to assist with their claimAccurately document claims system and move claim forward as far as possibleMeet or exceed established quality and department goalsMaintains high level of professionalism with customers and colleaguesAdheres to assigned work scheduleWork with peers, collaborators, and supervisory staff for the common goals of the organizationReliable in meeting work commitmentsCross training in other departments and willingness to take on other tasks as assigned, which may not be defined aboveSkillsHigh School Diploma or GED equivalent requiredFlexibility in scheduling due to call volume demandsAble to handle conflict in a professional and courteous mannerAble to be flexible and adapt to most any situationStrong problem-solving skills, with the ability to handle challenging situations independently or escalate appropriatelyHigh attention to detail and accuracy when processing claims and entering dataFlexibility to work varying shifts and extended hours during high-volume or catastrophic events is requiredAbility to handle conflict professionally and adapt to changing prioritiesReliable in meeting work commitmentsMust be flexible and adapt to most any situationProficient with technology and Microsoft Office SuiteReliable high speed home broadband internet connection with minimum 25 MB download and 10 MB upload speeds and ability to connect to home internet via ethernet cord is required if working remotelyBachelor's degree or equivalent preferredPrior experience in customer service or claims processing, ideally in the insurance industry desiredCompany OverviewAccuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. It was founded in undefined, and is headquartered in Springfield, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.accuserve.com/.



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