[Remote] Call Center Benefit Service Representative

Note: The job is a remote job and is open to candidates in USA. USI Insurance Services is a leading retirement plan consulting and benefits administration firm. They are seeking a Call Center Benefit Service Representative to provide high-level customer service to retired participants, assist with inquiries, and process defined benefit transactions.ResponsibilitiesAssist retirees with routine inquiriesProcess retiree defined benefit transactionsEnsure accuracy of inquiries and transactions within service level agreement parametersDocument requests and inquiries in the internal case management systemIncludes creating workflows for internal research requestsLearn technical rules for client benefit plansFollow call center guidelines and protocol in the day-to-day operationsSkillsHigh School diploma or equivalent requiredStrong verbal and written communication skillsWorking knowledge of Microsoft Office suite of productsDetail orientedExcellent time management skills, able to set priorities, and manage deadlinesAbility to work in a team environmentResourceful, eager to learn new concepts, and further professional developmentAbility to define problems and generate potential solutionsPrevious call center experience preferredAssociates degree preferredBenefitsMedicalWellnessDental and vision401(k)Flexible spending and health savings accountsShort and long-term disabilityLife insuranceOther unique employer-sponsored and voluntary programsGenerous paid time off policyPaid family leave benefitPaid holiday timeCompany OverviewUSI Insurance Services is an insurance brokerage and consulting firm that delivers diversified insurance and financial services. It was founded in 1994, and is headquartered in Valhalla, New York, USA, with a workforce of 10001+ employees. Its website is https://www.usi.com/.



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