[Remote] Call Center Associate I

Note: The job is a remote job and is open to candidates in USA. Brightstar Lottery is a global leader in lottery innovation, delivering secure technology and comprehensive solutions for their customers. They are seeking a Call Center Associate to provide assistance and basic troubleshooting support for their equipment and systems.ResponsibilitiesProvide assistance and basic troubleshooting support for Brightstar Lottery equipment and systemsMust reside within the state of Rhode IslandRemote employees must have a high-speed internet connection with a hard-wired setup and a quiet, secure workspaceThe Call Center operates on two shifts (1st and 2nd) with paid shift differentials for qualifying hoursWeekend availability (Saturday and/or Sunday) is requiredSkillsHigh School diploma or equivalent1 year of customer service experience within a call center or comparable industryAbility to operate a computer and navigate through functionsBasic data entry skillsSolid oral and written communication skillsStrong customer service skills24 hours per day x 365 days per year call center availabilityWeekend availability (Saturday and/or Sunday) requiredAll shifts available - 1st, 2nd and 3rd - shift differential offered for 2nd and 3rd shiftBenefits401(k) Savings Plan with Company contributionsHealth, dental, and vision insuranceLife, accident, and disability insuranceTuition reimbursementPaid time offWellness programsIdentity theft insuranceCompany OverviewBrightstar Lottery is a global gaming company specializing in the design, manufacture, and marketing of electronic gaming. It was founded in 1974, and is headquartered in London, England, GBR, with a workforce of 5001-10000 employees. Its website is https://www.brightstarlottery.com/.



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